JIAN (Jurnal Ilmiah Administrasi Negara)
Vol. 10 No. 1 (2026): February 2026

Kualitas Pelayanan Penyaluran Tunjangan Profesi Guru di Kabupaten Fakfak

Marini, Heti (Unknown)
Wulandari, Septi (Unknown)
Septian, Esa (Unknown)
Ximenes, Manuel (Unknown)



Article Info

Publish Date
27 Feb 2026

Abstract

This study aims to analyze the quality of Teacher Professional Allowance (TPG) distribution services at the Fakfak Regency Education, Youth, and Sports Office. This study uses a descriptive method with a quantitative approach through a survey of certified teachers. Data used were obtained using a Likert scale to measure teachers' perceptions of the quality of service provided, including aspects of reliability, assurance, direct evidence, empathy, and responsiveness. The results show that most service quality attributes have met user expectations, but there are several attributes that still need improvement, especially in terms of the speed and accuracy of teacher data monitoring through the Dapodik application. Based on the results of the Importance Performance Analysis (IPA), attributes that need to be prioritized for improvement are services related to data accuracy and procedures that facilitate users. This study provides recommendations for improving the quality of service in TPG distribution to make it more efficient and in line with teacher expectations. .

Copyrights © 2026






Journal Info

Abbrev

JIAN

Publisher

Subject

Environmental Science Social Sciences

Description

Jurnal Ilmu Administrasi Negara is a journal that provides scientific information aimed at researchers, research institutions, government agencies, and stakeholders. Jurnal Ilmu Administrasi Negara publishes manuscripts that focus on research results on government policy innovation. Jurnal Ilmu ...