Equivalent: Jurnal Ilmiah Sosial Teknik
Vol. 8 No. 1 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik

Determinants of Salesperson Performance: Motivation, Training, Job Satisfaction, and Compensation at PT. ABC Dealers in Bogor and Depok

Jonathans, Sudrajat (Unknown)
Kho, Ardi (Unknown)
Sunarjo, Richard Andre (Unknown)
Samuel, Sylvia (Unknown)



Article Info

Publish Date
15 Apr 2026

Abstract

Background: Employee performance is a key determinant of sales improvement and is significant in the automobile industry, as marketing/sales personnel directly interact with customers during the sales process. From 2020 to 2024, PT. ABC dealerships in Bogor had an achievement rate of only 49.2% to 92.8%, and Depok 50.5% to 85.6%, thus showing a performance gap and untapped potential in Bogor and Depok. Objective: This study aimed to analyze the effect of work motivation, job training, job satisfaction, and compensation on the performance of sales employees (salespersons) at PT. ABC automobile dealerships in the Bogor and Depok area. Methods: The research respondents were 288 sales employees from a total of 306 sales employees of PT. ABC outlets in the Bogor and Depok area. The study employed a quantitative research approach, with SEM-based analysis using AMOS as the data analysis technique. Results: The results show that career development, compensation, and job satisfaction respectively have a positive and significant effect on employee performance. Though, work motivation and job training do not affect employee performance. The model results suggested that career development (β=0.138, p=0.003), compensation (β=0.254, p=0.001), and job satisfaction (β=0.181, p=0.014) were significant predictors of work performance. Conclusion: Training has no impact on job satisfaction and performance, whereas career development and compensation enhance the job satisfaction and performance of employees. Motivation boosts satisfaction but does not lead to improved performance. These relationships are partially mediated by job satisfaction. PT. ABC needs to improve career paths, compensation transparency, and recognition systems.

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Journal Info

Abbrev

jequi

Publisher

Subject

Economics, Econometrics & Finance Electrical & Electronics Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Equivalent: Jurnal Ilmiah Sosial Teknik provides a means for ongoing discussion of relevant issues including the focus and space of the journal which can be examined empirically. This journal publishes research articles covering all aspects of Civil Engineering, Environmental Engineering, computer ...