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All Journal DeReMa (Development Research of Management) Jurnal Manajemen POLYGLOT JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS Milestone: Journal of Strategic Management Feedforward: Journal of Human Resource Edu Cendikia: Jurnal Ilmiah Kependidikan JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Proceeding National Conference Business, Management, and Accounting (NCBMA) Equivalent: Jurnal Ilmiah Sosial Teknik
Ardi Kho
Universitas Pelita Harapan
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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THE COMPETITIVE ADVANTAGE OF SIDO MUNCUL: USING PESTLE, PORTER’S FIVE FORCES, AND SWOT MATRIX ANALYSIS Ardi Kho; Jacob Donald Tan; Michael Prayogo Nugroho; Stefani Mutiara Kornelius; Sonnia Prayoga; Stephen Adi
Milestone: Journal of Strategic Management Vol. 3 No. 1 April 2023
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ms.v3i1.6919

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Sido Muncul is a company engaged in herbal medicine, pharmaceutical, traditional medicine, health food and beverage, cosmetics, and herbal processing. It is continuously innovating its products and keeping an eye on market needs. Sido Muncul gains a place in the hearts of consumers and is one of its business strategies. In addition, Sido Muncul is also expanding into foreign markets to market and sell its products. This study uses the description of PESTLE analysis, Porter 5 Forces, and SWOT Matrix because it experiences significant challenges from competitors, regulations, the economy, internal companies, and changes in consumer behavior. Based on the PESTLE, Porter 5 Forces, and SWOT Matrix analysis, Sido appears to have strength in market growth and has unique products and competencies to survive in competition, gain profits and continue improving efficiency and product innovation. The company needs to improve: the younger generation does not use herbal products for health.
PERANAN DIGITAL TRANSFORMATIONAL LEADERSHIP TERHADAP ORGANIZATIONAL INNOVATION DALAM DIGITAL STARTUP Ardi Kho; Kevin Kamal
Proceeding National Conference Business, Management, and Accounting (NCBMA) 6th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Transformational leadership menjadi salah satu fokus dalam penelitian kepemimpinan sampai sekarang. Kompetisi global serta perkembangan teknologi yang semakin cepat telah mendorong perkembangan inovasi organisasi. Namun hubungan antara Digital transformational leadership yang memiliki digital talent dengan inovasi organisasi masih memerlukan studi lebih lanjut terutama mengenai operasionalisasi serta teorinya. Penelitian ini merupakan telaah literatur terhadap penelitian-penelitian terdahulu. Hasil penelitian menemukan bahwa Digital transformational leadership memengaruhi inovasi organisasi secara positif dan signifikan, baik di organisasi for profit maupun non-profit tetapi memerlukan berbagai variabel lain sebagai mediasi. Temuan penelitian menunjukkan variabel yang menjadi mediasi berbeda di berbagai negara. Oleh sebab itu, penelitian mendatang disarankan untuk menggunakan pendekatan kuantitatif dengan menguji lebih banyak variabel.
PENGARUH AKTIVITAS MEDIA SOSIAL TERHADAP KESEHATAN DAN KESEJAHTERAAN GURU DALAM MODEL EFFORT REWARD IMBALANCE (ERI) [THE EFFECTS OF SOCIAL MEDIA ACTIVITIES ON TEACHERS’ HEALTH AND WELL-BEING IN THE EFFORT REWARD IMBALANCE (ERI) MODEL] Robby Prissly; Ardi Kho
Polyglot Vol 19, No 2 (2023): JULY
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/pji.v19i2.6906

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Abstract Past research reveals the positive effect of social media in reducing stress and providing social support to promote health and wellbeing. However, research in the teacher’s context is still limited and thus requires further investigation. This research is aimed at measuring the effect of social media activities on the health and wellbeing of active teachers currently teaching grades 7-12 in a Christian school in Indonesia. The Effort Reward Imbalance (ERI) model is used to measure the stress level while the Teacher Subjective Wellbeing Questionnaire (TSWQ) is used to measure the health and well-being of 68 targetted teachers. Data is analyzed and processed using the PLS-SEM method. The results show that social media activities have a positive effect on the health and well-being of teachers when mediated by teacher reward while teacher effort has a negative effect on the health and well-being of teachers.Bahasa Indonesia AbstrakBeberapa penelitian mengungkapkan pengaruh positif media sosial dalam mengurangi stres dan menjadi sumber social support yang meningkatkan kesehatan dan kesejahteraan. Namun demikian penelitian dalam konteks guru masih terbatas sehingga membutuhkan penggalian lebih jauh. Penelitian ini bertujuan untuk mengukur pengaruh aktivitas media sosial terhadap kesehatan dan kesejahteraan guru yang aktif mengajar di sekolah Kristen di Indonesia pada jenjang SMP/SMA. Model Effort Reward Imbalance (ERI) digunakan untuk mengukur tingkat stres yang dihadapi sementara Teacher Subjective Wellbeing Questionnaire (TSWQ) digunakan untuk mengukur kesehatan dan kesejahteraan dari 68 guru yang menjadi target penelitian. Pengolahan dan analisis data dilakukan dengan metode PLS-SEM. Hasil penelitian menunjukkan bahwa aktivitas media sosial berpengaruh positif terhadap kesehatan dan kesejahteraan guru ketika dimediasi oleh teacher reward sementara teacher effort berpengaruh negatif terhadap kesehatan dan kesejahteraan guru.
Peran Strategi HRM dalam Meningkatkan Employee Engagement dan Retensi Karyawan Pada PT. ABC : [The Role of HRM Strategy in Increasing Employee Engagement and Employee Retention at PT. ABC] Ardi Kho; Teuku Alif Ananda; Christina Michelle; Savira Alifa; Yustika Rusnanda
Feedforward: Journal of Human Resource Vol. 5 No. 2: September 2025
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v5i2.10282

Abstract

This study aims to analyze the role of Human Resources Management (HRM) strategies in improving employee engagement and retention at Sport7 and ABC Sport, using a case study of the Sport program. A quantitative approach was used through the distribution of questionnaires to 65 respondents using a purposive sampling technique. The results showed that Sport7 employees had high levels of work engagement across the dimensions of vigor, dedication, and absorption, while ABC Sport employees demonstrated low levels across all dimensions. These findings indicate that effective HRM strategies, such as a supportive work environment, reward systems, and coaching programs, have a positive impact on employee motivation and loyalty. Conversely, the absence of such strategies contributes to low engagement and retention. This study provides important implications for organizations to evaluate and strengthen HRM strategies to create a productive and sustainable workforce. Abstrak Bahasa Indonesia: Penelitian ini bertujuan untuk menganalisis peran strategi Human Resources Management (HRM) dalam meningkatkan employee engagement dan retensi karyawan pada Sport7 dan ABC Sport, dengan studi kasus pada program Sport. Pendekatan kuantitatif digunakan melalui penyebaran kuesioner kepada 65 responden dengan teknik purposive sampling. Hasil penelitian menunjukkan bahwa karyawan Sport7 memiliki tingkat keterlibatan kerja yang tinggi pada dimensi vigor, dedication, dan absorption, sementara karyawan ABC Sport menunjukkan tingkat yang rendah pada seluruh dimensi tersebut. Temuan ini mengindikasikan bahwa strategi HRM yang efektif, seperti lingkungan kerja yang suportif, sistem penghargaan, dan program coaching memiliki dampak positif terhadap motivasi dan loyalitas karyawan. Sebaliknya, absennya strategi tersebut berkontribusi terhadap rendahnya engagement dan retensi. Penelitian ini memberikan implikasi penting bagi organisasi untuk mengevaluasi dan memperkuat strategi HRM demi menciptakan tenaga kerja yang produktif dan berkelanjutan.
Determinants of Salesperson Performance: Motivation, Training, Job Satisfaction, and Compensation at PT. ABC Dealers in Bogor and Depok Sudrajat Jonathans; Ardi Kho; Richard Andre Sunarjo; Sylvia Samuel
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 1 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i1.292

Abstract

Background: Employee performance is a key determinant of sales improvement and is significant in the automobile industry, as marketing/sales personnel directly interact with customers during the sales process. From 2020 to 2024, PT. ABC dealerships in Bogor had an achievement rate of only 49.2% to 92.8%, and Depok 50.5% to 85.6%, thus showing a performance gap and untapped potential in Bogor and Depok. Objective: This study aimed to analyze the effect of work motivation, job training, job satisfaction, and compensation on the performance of sales employees (salespersons) at PT. ABC automobile dealerships in the Bogor and Depok area. Methods: The research respondents were 288 sales employees from a total of 306 sales employees of PT. ABC outlets in the Bogor and Depok area. The study employed a quantitative research approach, with SEM-based analysis using AMOS as the data analysis technique. Results: The results show that career development, compensation, and job satisfaction respectively have a positive and significant effect on employee performance. Though, work motivation and job training do not affect employee performance. The model results suggested that career development (β=0.138, p=0.003), compensation (β=0.254, p=0.001), and job satisfaction (β=0.181, p=0.014) were significant predictors of work performance. Conclusion: Training has no impact on job satisfaction and performance, whereas career development and compensation enhance the job satisfaction and performance of employees. Motivation boosts satisfaction but does not lead to improved performance. These relationships are partially mediated by job satisfaction. PT. ABC needs to improve career paths, compensation transparency, and recognition systems.
Triple Convergence dan Masa Depan Perkembangan Manusia Indonesia: Pendidikan Farmasi, Kecerdasan Buatan, Pembatasan Media Sosial, dan Moralitas Anak Muda di Persimpangan yang Menentukan Ilham Arief; Ardi Kho
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 12 No. 4 (2026): Agustus 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v12i4.6924

Abstract

This article critically examines the convergence of three concurrent transformative forces in Indonesia: the development of pharmacy education, the acceleration of artificial intelligence (AI), and social media restrictions through Government Regulation No. 17/2025 (PP TUNAS) and Ministerial Regulation No. 9/2026, effective March 28, 2026. This revision integrates a fourth, previously overlooked variable: the influence of social media restrictions on the moral development of young people. Using the Triple Convergence analytical framework grounded in Sen's capability approach, Bronfenbrenner's developmental ecology, Vygotsky's ZPD theory, and Kohlberg's theory of moral development, this critical review synthesizes 83 sources (2020–2026). The findings reveal a structural paradox: the four forces have the potential to reinforce each other in producing clinically and ethically competent pharmacists, but also have the potential to be detrimental if not coordinated. Social media restrictions have the dual effect of protecting against harmful content while simultaneously reducing the space for developing empathy and moral reasoning, essential to the healthcare profession. This article argues that policies should be designed within an integrated framework centered on expanding human capabilities, including moral capabilities.
Pengaruh Workload, Work-Family Conflict, Job Satisfaction, Organizational Commitment terhadap Turnover Intention Guru SMA Swasta: The Influence of Workload, Work-Family Conflict, Job Satisfaction, and Organizational Commitment on Turnover Intention among Private High School Teachers Margareta Rina Asriastuti; Ardi Kho
Edu Cendikia: Jurnal Ilmiah Kependidikan Vol. 6 No. 02 (2026): Research Articles, August 2026
Publisher : ITScience (Information Technology and Science)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/educendikia.v6i02.9267

Abstract

Teacher turnover intention poses a serious threat to teacher retention and the sustainability of national educational quality, particularly in private high schools, where high workloads often coincide with limited compensation. A preliminary survey of 15 private high school teachers in Tangerang Regency revealed that 73.3% of respondents frequently considered leaving the profession or changing schools. This study simultaneously examines the effects of workload, work-family conflict, job satisfaction, and organizational commitment on teacher turnover intention within a single model. This area has received limited research attention in the context of private high school teachers in Indonesia. An explanatory quantitative approach using a cross-sectional survey design was applied to 100 private high school teachers in Tangerang Regency, selected through purposive and snowball sampling. Data were collected via a five-point Likert scale questionnaire and analyzed using PLS-SEM (SmartPLS 4), grounded in the Job Demands-Resources and Conservation of Resources frameworks. Six of the ten hypotheses were supported. Workload was found to have a positive effect on turnover intention and work-family conflict, and a negative effect on job satisfaction. Work-family conflict negatively affected job satisfaction; job satisfaction positively affected organizational commitment; and organizational commitment negatively affected turnover intention. The effect of workload on organizational commitment was significant but positive in direction; thus, the hypothesis regarding this relationship was not supported. Teacher turnover intention is primarily driven directly by workload, while organizational commitment serves as the strongest protective factor. Managing workload and strengthening organizational commitment are key priorities for teacher retention policies in schools.
MANAGING MULTICULTURAL EDUCATION IN CHRISTIAN FAITH-BASED SCHOOLS: A SYSTEMATIC LITERATURE REVIEW OF LEADERSHIP, GOVERNANCE, AND ORGANIZATIONAL RESPONSES Ratna Setyowati Putri; Ardi Kho; Rudy Pramono
DeReMa (Development Research of Management): Jurnal Manajemen Vol. 21 No. 2 (2026): September
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/derema.v21i2.11665

Abstract

Christian faith-based schools are increasingly required to manage religious, cultural, and social diversity while sustaining their distinctive educational mission, making multicultural education an educational management challenge rather than solely a pedagogical concern. This systematic literature review examines how multicultural education is managed in Christian faith-based schools by synthesizing evidence from 32 Scopus-indexed Q1 and Q2 journal articles published between 2016 and 2026. Following the PRISMA 2020 guidelines, the review employs James A. Banks' multicultural education framework as an interpretive analytical lens—rather than a tested theoretical model—to examine leadership, governance, curriculum, and organizational responses to diversity. The findings identify five recurring management challenges: secularization and declining religious affiliation; increasing religious and cultural diversity; tensions between Christian identity and inclusive practices; racial, ethnic, and gender diversity, including LGBTQ+ inclusion; and leadership, governance, and teacher capacity. The review demonstrates that effective multicultural education depends on coordinated organizational responses that align with institutional mission, leadership, governance, curriculum, teacher development, stakeholder engagement, and school culture. Its principal contribution is to reposition multicultural education from a predominantly pedagogical concern to a question of educational leadership and organizational stewardship by demonstrating how Banks' multicultural education framework can serve as an analytical lens for understanding organizational responses in Christian faith-based schools. The review also offers evidence-informed insights for school leaders, governing bodies, and policymakers seeking to advance both Christian mission and multicultural inclusion. Abstrak dalam Bahasa Indonesia : Sekolah Kristen berbasis iman menghadapi tuntutan yang semakin besar untuk mengelola keberagaman agama, budaya, dan sosial tanpa mengabaikan misi pendidikan yang menjadi identitasnya. Kondisi tersebut menempatkan pendidikan multikultural tidak hanya sebagai isu pedagogis, tetapi juga sebagai tantangan dalam manajemen pendidikan. Penelitian ini bertujuan untuk mengkaji pengelolaan pendidikan multikultural di sekolah Kristen berbasis iman melalui Systematic Literature Review (SLR) terhadap 32 artikel jurnal bereputasi yang terindeks Scopus Q1 dan Q2 serta diterbitkan pada periode 2016–2026. Kajian ini mengikuti pedoman PRISMA 2020 dan menggunakan kerangka pendidikan multikultural James A. Banks sebagai lensa analitis interpretatif, bukan sebagai model teoretis yang diuji, untuk menganalisis kepemimpinan, tata kelola, kurikulum, dan respons organisasi dalam menghadapi keberagaman. Hasil kajian mengidentifikasi lima tantangan utama dalam pengelolaan pendidikan multikultural, yaitu: (1) sekularisasi dan menurunnya afiliasi keagamaan; (2) meningkatnya keberagaman agama dan budaya; (3) ketegangan antara identitas Kristen dan praktik pendidikan yang inklusif; (4) keberagaman ras, etnis, dan gender, termasuk isu inklusi LGBTQ+; serta (5) tantangan dalam kepemimpinan, tata kelola, dan kapasitas guru. Temuan kajian menunjukkan bahwa keberhasilan pengelolaan pendidikan multikultural bergantung pada respons organisasi yang terintegrasi dan selaras dengan misi institusi, kepemimpinan, tata kelola, kurikulum, pengembangan profesional guru, keterlibatan pemangku kepentingan, serta budaya sekolah. Kontribusi utama kajian ini adalah mereposisikan pendidikan multikultural dari perspektif yang selama ini didominasi oleh aspek pedagogis menjadi isu kepemimpinan pendidikan dan pengelolaan organisasi. Selain itu, kajian ini menunjukkan bahwa kerangka pendidikan multikultural James A. Banks dapat dimanfaatkan sebagai lensa analitis untuk memahami respons organisasi dalam mengelola keberagaman di sekolah Kristen berbasis iman. Temuan penelitian ini diharapkan dapat menjadi rujukan berbasis bukti bagi pemimpin sekolah, badan penyelenggara, dan pembuat kebijakan dalam merumuskan strategi yang mampu memperkuat misi pendidikan Kristen sekaligus mewujudkan pendidikan yang inklusif dalam konteks masyarakat multikultural.  
The Crafting Unforgettable Dining Moments: The Impact of Brand Love, Satisfaction, and Trust on Customer Experience Stephen Sugiarto Prasetyo; Margaretha Pink Berlianto; Ardi Kho
Jurnal Nusantara Aplikasi Manajemen Bisnis Vol 9 No 2 (2024): Jurnal Nusantara Aplikasi Manajemen Bisnis
Publisher : UNIVERSITAS NUSANTARA PGRI KEDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/nusamba.v9i2.21523

Abstract

Research aim: The purpose of this research is to determine the influence of brand experience on brand love, brand satisfaction, and brand trust, the impact of brand satisfaction on brand love and brand trust, and the influence of brand satisfaction, brand love, and brand trust on brand loyalty. Methods: The research method used was descriptive quantitative with a sample of 160 people. The sampling technique used purposive sampling, using the criteria of individuals who had dined at XYZ restaurant in Jakarta. The data analysis technique uses SmartPLS SEM. Research Finding: This research found that brand experience has a positive effect on brand love, brand satisfaction, and brand trust; brand satisfaction affects brand trust, and brand love affects brand loyalty. Theoretical contribution/Originality: The contribution of this research to academics is that brand experience plays an essential role in brand love, and brand love plays an essential role in customer loyalty. Practitioner/Policy implication: This research contributes to business people in the restaurant industry, who believe there is still a need for a good customer experience amidst post-pandemic conditions and digitalization. Research limitation: Only researched XYZ restaurants in Jakarta
Co-Authors Berlianto, Margaretha Pink Christina Michelle Ilham Arief Kevin Kamal Margareta Rina Asriastuti Michael Prayogo Nugroho Pramono, Rudy Ratna Setyowati Putri Richard Andre Sunarjo Robby Prissly Samuel, Sylvia Savira Alifa Sonnia Prayoga Stefani Mutiara Kornelius Stephen Adi Stephen Sugiarto Prasetyo Sudrajat Jonathans Tan, Jacob Donald Teuku Alif Ananda Yustika Rusnanda