<![CDATA[This research was conducted considering the increasingly tight competition in the banking industry, so that understanding the factors that influence the performance of bank employees is very important to maintain customer loyalty to the bank and the influence of organizational culture, professionalism, and motivation on employee performance. This study aims to determine the influence of organizational culture, professionalism, and motivation on employee performance in customer service at Bank Bengkulu, both simultaneously and partially. The analysis methods used include validity test, reliability test, multiple linear regression, coefficient of determination, F test, and t test. Data collection was carried out through questionnaires. The sample in this study consisted of 100 customer service employees at Bank Bengkulu. Organizational culture, professionalism, and motivation have a significant simultaneous influence on employee performance in customer service at Bank Bengkulu, with a significance value of 0.001 <0.05. Organizational culture has a significant partial influence on employee performance in customer service at Bank Bengkulu, with a significance value of 0.007 <0.05. Professionalism has a significant partial influence on employee performance in Bank Bengkulu customer service, with a significance value of 0.003 < 0.05. Motivation has a significant partial influence on employee performance in Bank Bengkulu customer service, with a significance value of 0.001 < 0.05.]]>
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