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Customer Satısfactıon (Publıc Satısfactıon) on Servıces in Admınıstratıve Vıllage Offıce Muhartini Salim; Syamsul Bachri; Muhammad Rahman Febliansa
APMBA (Asia Pacific Management and Business Application) Vol 7, No 1 (2018)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (326.004 KB) | DOI: 10.21776/ub.apmba.2018.007.01.2

Abstract

It is widely acknowledged that employees in public sector are responsible towards the community or its customers, in order to fulfill the public satisfaction. During reformation era in Indonesia, public sector services also one of the domain that the government need to pay attention on. Therefore this study aimed at determine some factors such as tangible, reliability, responsiveness, empathy, and assurance that individually influence on customer satisfaction. Respondents were 200 visitors of one of the largest public health provider in one of the growing region in south of Indonesia, Bengkulu municipality. The statistics analysis used in this research was Structural Equation Model operated through AMOS 21 program. The results showed that tangible, reliability, responsiveness, empathy, and assurance individually influence customer satisfaction. 
Gaya Hidup Gamer Online: Pengguna Voucher Top UP Garena Muhammad Rahman Febliansa; Tri Febrina Melinda; Desti Rupita Sari
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 10 No 1 (2022)
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1997.287 KB) | DOI: 10.37676/ekombis.v10i1.1756

Abstract

The purpose of this study is to investigate discusses the life style of Gamer Online used Garena voucher in Bengkulu city. The research was conducted by using questionnaires. The quistionnaires were distributed to the 300 respondent who used Garena voucher. In the data analisys, approach used qualitative descriptive. This study used purposive sampling as method. Based on the mean analysis of the VLAM is four dimensions of live style on respondent, the obtained results that are categorized as having a very high value categories. They, must to do inovation of voucher Garena design but, them should keep other aspect such as, social marketing. Therefore, the better implemented by shops, it will provide a better impact toward outlet purchase Garena Voucher of Bengkulu city.
Pengaruh Brand Awareness dan Brand Trust terhadap Keputusan Pembelian Fried Chicken pada Allbaik Chicken Cabang Sawah Lebar Kota Bengkulu Rintan Harumi Prameswari; Karona Cahya Susena; M. Rahman Febliansa
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 10 No 2 (2022)
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v10i2.2059

Abstract

This study aims to determine the effect of brand awareness and brand trust on the purchasing decision of fried chicken at Allbaik Sawah Lebar Branch, Bengkulu City. The sample in this study were 50 customers who had purchased fried chicken at Allbaik Sawah Lebar Branch, Bengkulu City. Data collection techniques using a questionnaire. The analytical method used is multiple regression analysis, hypothesis testing t and hypothesis testing f. The regression results show that there is a positive influence between brand awareness and brand trust on purchasing decisions at Allbaik Sawah Lebar Branch, Bengkulu City because the regression direction has a positive direction, namely Y = 10.256 + 0.580X1 + 0.396X2. Brand awareness has a significant effect on purchasing decisions at Allbaik Sawah Lebar Branch, Bengkulu City, because the significant value of 0.000 is smaller than 0.05. This means that increasing attention to brand awareness will increase purchasing decisions for Allbaik Sawah Lebar Branch, Bengkulu City. Brand trust has a significant influence on purchasing decisions at Allbaik Sawah Lebar Branch, Bengkulu City because the significant value of 0.007 is smaller than 0.05. This illustrates that the more precise the employee's brand trust, the purchasing decisions will also increase. Brand awareness and brand trust jointly have a significant effect on employee purchasing decisions at Allbaik Sawah Lebar Branch, Bengkulu City, thus the initial hypothesis proposed is proven (Ha accepted). That is, there is a significant influence between brand awareness and brand trust on joint purchasing decisions. The coefficient of determination of R square is 0.562. This means that brand awareness and brand trust affect purchasing decisions by 56.2% while the rest (100-56.2% = 43.3%) is influenced by other causal factors not examined in this study.
Pelatihan Peningkatan Keterampilan Literasi Keuangan Digital bagi Ibu-ibu Rumah Tangga Eska Prima Monique Damarsiwi; Karona Cahya Susena; Nenden Restu Hidayah; Muhammad Rahman Febliansa; Yudi Irawan Abi
Jurnal Dehasen Untuk Negeri Vol 2 No 1 (2023): Januari
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jdun.v2i1.3551

Abstract

Family is one of the smallest elements in society. The family itself consists of wife, husband and child, where each member of this family has their respective rights and obligations and roles. A father has a role to give a living to an ex-gan and set an example for his child and wife. Whereas as a mother also has an important role in the family. A wife has the role of organizing and managing what is needed in the household, educating children, and helping husbands maintain the household. Based on observations of the family financial recording team used by RT mothers . 31 RW. 07 The Wide Outpouring of the Great Ratu Kota Bengkulu District is still done manually so that there is often an irregular difference in financial calculations and records. Based on the results of observations made by the Dehasen University School of Economics Community Service Team, the swelling felt the need for efforts to be made in order to increase the knowledge of digital financial literacy of RT housewives . 31 RW. 07 Wide Rice Outpouring of the Great Ratu Bengkulu District. As for the efforts to be made, namely providing knowledge about counseling and training in how to practice in the operation of digital financial instruments. Devotional activities carried out by the team on RT mothers . 31 RW. 07 Wide Rice The Great Ratu Bengkulu sub-district is carried out through 2 stages. The first stage: problem identification, lectures and training, introduction and practice of digital financial applications, mentoring the preparation of family financial statements. Whereas the second phase of the team evaluates the learning outcomes of RT housewives . 31 RW. 07 Wide Rice Extent of the Great Ratu Bendangulu District with a post test result of 65% of participants able to answer questions raised by the team in the questionnaire. This shows the nautical as a great mother and mother able to understand the material provided during this PKM activity.
Analisis Kualitas Pelayanan Terhadap Kepuasan Publik Pada Kelurahan Lubuk Lintang Kecamatan Seluma Nina Nina; Nia Indriasari; M. Rahman Febliansa
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 11 No 1 (2023)
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v11i1.3525

Abstract

The purpose of this study was to determine the quality of public services, to determine the satisfaction of the public (community), and to determine the effect of service quality on public satisfaction in Lubuk Lintang Village, Seluma District. The main data of the research is data that comes from respondents through the distribution of questionnaires. Data analysis was carried out descriptively and quantitatively. Quantitative analysis used linear regression and t-test (t-test). The results showed that the quality of service provided by the Lubuk Lintang Village apparatus was quite good, the public (community) satisfaction with the services provided by the Lubuk Lintang Village apparatus, Seluma Subdistrict, was classified as good. The results of this study increase the quality of service can increase community satisfaction based on a linear regression coefficient of 0.300. The hypothesis that was previously proposed was proven, because the t count was the significance was 0.018 < 0.05 ..
Cara Membangun Bisnis Tim Yohana Andriani; Suwarni Suwarni; Ahmad Soleh; Tito Irwanto; M. Rahman Febliansa
Jurnal Dehasen Untuk Negeri Vol 2 No 2 (2023): Juli
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jdun.v2i2.4298

Abstract

Building a business is one of the efforts made by business people in starting or maintaining their business in the midst of intense competition. Not only that, running a business is an option for some people as a way to fulfill their daily needs, whether they already have a main job or those who don't have a job. In doing business, there are various fields that can be run, business people usually and should adapt to the needs of the market at that time or according to their expertise or even hobbies. Given that if you build a business without adjusting things like that, you will have difficulty running your business. In building a business, of course, you must be able to build a good team so that the business that is built can develop well
The Influence Of Locus Of Control And Organizational Commitment On Employee Performance At The Regional Secretariat Of Lebong District Nuriana Nuriana; Ida Angriani; M. Rahman Febliansa
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 2 No 2 (2023): Juli
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v2i2.4313

Abstract

The purpose of this study was to determine locus of control and organizational commitment to employee performance at the Regional Secretariat of Lebong Regency. The sample in this study was 79 employees at the Regional Secretariat of Lebong Regency who had become civil servants. The sampling technique is a census. Data collection using a questionnaire and the method of analysis used is multiple linear regression, determination test and hypothesis testing. The multiple regression results show a positive direction of regression with the equation Y = 8.641 + 0.312X1 + 0.492 X2. Locus of control has a significant effect on employee performance at the Regional Secretariat of Lebong Regency because the significant value is 0.001 less than 0.05. This illustrates the increasing locus of control, the employee's performance will also increase. Organizational commitment has a significant effect on employee performance at the Regional Secretariat of Lebong Regency because the significant value of 0.000 is less than 0.05. This illustrates that the increasing organizational commitment, employee performance will also increase. Locus of control and organizational commitment have a significant simultaneous influence on employee performance at the Regional Secretariat of Lebong Regency because a significant value of 0.000 is less than 0.05.
Pengembangan Kewirausahaan Siswa Sejak Dini Melalui Keterampilan Aksesoris Manik Pada Siswa Kelas V SD Negeri 24 Kota Bengkulu Triasleni, Elza Septi; Irwanto, Tito; Anggriani, Ida; Febliansa, Muhammad Rahman; Sari, Desti Rupita
Jurnal Dehasen Mengabdi Vol 3 No 2 (2024): September-Februari
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jdm.v3i2.6608

Abstract

This Community Service aims to provide knowledge of the efforts made in developing an entrepreneurial spirit from an early age through bead accessories skills in class 5D at SD Negeri 24 Bengkulu city. Entrepreneurship is an important skill and attitude to face future challenges, especially in the world of business and entrepreneurship. The results of the outreach showed a significant increase in students' level of understanding about entrepreneurship development from an early age through bead accessory skills. Students have responded and are interested in starting a business while studying at a higher level. The method of this activity is the socialization of providing materials and making skills from beads which are made into bracelets, phone straps and rings which are directly practiced and taught to students in class 5D at SD Negeri 24 Bengkulu City. Thus, this report contributes to the development of student entrepreneurship education from an early age and increases students' entrepreneurial abilities through bead accessory skills. The students' response to the implementation of the activity of making bead accessories skills was very good.
Penyuluhan Kepada Karyawati Toko Nadia Collection Tentang Pentingnya Manajamen Pemasaran Digital Fitra, Jecky; Febliansa, Muhammad Rahman
Jurnal Dehasen Mengabdi Vol 3 No 2 (2024): September-Februari
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jdm.v3i2.6723

Abstract

Nadia Collection Shop is a shop that operates in the field of sales of school children's uniforms, with the best quality. The sales area of the Nadia Collection Shop only serves the Bengkulu city area, with sales techniques displayed at the outlet in the shop. Sales using this technique have not met the target because the sellers are only waiting for sales transactions to occur in shops or outlets so not many schools have ordered. With digital management counseling, it is hoped that employees will be able to promote products widely and make sales easier. This displays product details in detail and produces information on the products being sold. Digital management is a sales system that provides information from several processes including advertising-based sales on social media.
The Influence Of Motive, Personality And Self-Efficacy On Interest In Entrepreneurship Among Smes In Bengkulu City Herlina, Yeni; Soleh, Ahmad; Febliansa, Muhammad Rahman
Journal of Research in Social Science and Humanities Vol 4, No 1 (2024)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v4i1.114

Abstract

This research aims to determine the influence of: 1) Motives on interest in entrepreneurship. 2) Personality towards Entrepreneurial Interest. 3) Self-efficacy towards Entrepreneurial Interest. 4) Motives, Personality and Self-Efficacy together on Entrepreneurial Interest. The population in this research is MSME business actors in Bengkulu City. The sample for this research is 100. The questionnaire was tested for validity and reliability before collecting research data. The hypothesis was tested using Multiple Linear regression analysis. This research uses quantitative methods. The data collection tool used a questionnaire which was distributed to the 100 respondents studied, namely MSMEs in the city of Bengkulu. The sampling method in this research, namely non-probability sampling, that will be used is purposive sampling, where sampling in this case is limited to certain types of people who can provide the desired information. The analytical method used in this research is multiple linear regression analysis with data processing using SPSS 23 for Windows. The results of the analysis show that the variables studied have a significant and positive influence. The motive variable has a significant and negative effect on the interest in entrepreneurship of MSME actors in the city of Bengkulu, the personality variable has a significant and positive effect on the interest in entrepreneurship of MSMEs in the city of Bengkulu, the self-efficacy variable has a significant and positive effect on the interest in entrepreneurship of MSME actors in the city of Bengkulu, the variable motive, personality and efficacy Together, they have a significant and positive influence on the entrepreneurial interest of MSME actors in the city of Bengkulu. Interest in entrepreneurship can be explained by the variables motive, personality and self-efficacy by 61% and the remaining 39% is explained by variables outside the model.