Eksis: Jurnal Riset Ekonomi dan Bisnis
Vol 21 No 1 (2026): April (2026) - September (2026)

BUILDING TRUST IN SOCIAL COMMERCE: HOW PRODUCT QUALITY AND STORE REPUTATION INFLUENCE GEN Z BEAUTY PURCHASE DECISIONS ON TIKTOK SHOP

Alfiah Nurfadilah (Universitas Buana Perjuangan Karawang)
Citra Savitri (Universitas Buana Perjuangan Karawang)
Syifa Pramudita Faddila (Universitas Buana Perjuangan Karawang)



Article Info

Publish Date
03 May 2026

Abstract

This study aims to analyze the influence of product quality and store reputation on purchasing decisions for Madame Gie products on TikTok Shop, with consumer trust as a mediating variable among Generation Z in Karawang Regency. This research applies a quantitative approach using a descriptive method, with data collected through a questionnaire distributed to 170 respondents who have experience purchasing Madame Gie products on TikTok Shop. The data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method with SmartPLS 4.0. The results indicate that both product quality and store reputation have a significant impact on purchasing decisions. Product quality has a direct effect on consumer trust and purchasing decisions, as well as an indirect effect through trust as a mediating variable. Store reputation also significantly influences consumer trust and purchasing decisions; however, trust does not significantly mediate the relationship between store reputation and purchasing decisions. These findings suggest that store reputation has a stronger direct influence on purchasing decisions.

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Journal Info

Abbrev

001

Publisher

Subject

Economics, Econometrics & Finance

Description

EKSIS: Jurnal Riset Ekonomi dan Bisnis merupakan kumpulan artikel tentang kajian ilmu ekonomi dan Penelitian dalam bidang Bisnis, Manajemen serta Akuntansi. Jurnal ini di terbitkan dalam rangka berperanserta dan memberikan sumbangan pemikiran dunia pendidikan tinggi dalam mendorong pembangunan ...