Almana : Jurnal Manajemen dan Bisnis
Vol. 10 No. 1 (2026): April

Digital Social Support Does Not Enhance Eudaimonic Well-Being in Fashion Brand e-WOM Communities: Evidence from Three-Year Digital Trace Data

Nurpratama, Mohamad Reza (Unknown)
Gaffar, Vanessa (Unknown)
Widjajanta, Bambang (Unknown)
Lisnawati, Lisnawati (Unknown)
Irawan, Rini Larasati (Unknown)



Article Info

Publish Date
30 Apr 2026

Abstract

This study examines whether digital social support (DSS) in fashion brand electronic word-of-mouth (e-WOM) communities influences consumers’ eudaimonic well-being (EWB). Grounded in Self-Determination Theory and Social Support Theory, the study positions meaning orientation (MO) as a mediator and online toxicity (OT) as a moderator. Digital trace data from 400 active consumers comprising 20,134 comments across three platforms (YouTube, Reddit, and X/Twitter) over the period January 2023–December 2025 were analyzed using SEM-PLS (SmartPLS). Results indicate that DSS does not significantly affect EWB either directly or through MO. The moderating effect of online toxicity is also non-significant. These findings suggest that social support within fast fashion consumption spaces does not automatically translate into meaningful psychological well-being. This study contributes by identifying a boundary condition in the digital social support and well-being literature within commercial contexts.

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Journal Info

Abbrev

almana

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Almana: Jurnal Manajemen dan Bisnis merupakan jurnal yang diperuntukkan agar dosen dan mahasiswa prodi manajemen dapat menuangkan karya ilmiah mereka melalui wadah jurnal ALMANA. Juga dapat menyerap karya ilmiah dosen dan mahasiswa dari luar perguruan tinggi ...