International Journal of Social and Education (INJOSEDU)
Vol. 2 No. 9 (2025): International Journal of Social and Education (INJOSEDU)

THE STRATEGIC ROLE OF EMPLOYEE TRAINING IN ENHANCING FRONT-OFFICE JOB PERFORMANCE: EMPIRICAL EVIDENCE FROM A BANKING INSTITUTION

Safril Gazali (Universitas Dharma Andalas, Universitas Bung Hatta, Universitas Islam Negeri Mahmud Yunus Batusangkar)



Article Info

Publish Date
14 Dec 2025

Abstract

Employee training is widely recognized as a strategic human resource development (HRD) intervention that enhances job competence and organizational performance. This study investigates the effect of training on the job performance of front-office employees at BRI Branch Batusangkar, Indonesia. Using a quantitative method, primary data were collected through structured questionnaires and analyzed using regression analysis. The results reveal that training has a significant positive impact on employee performance (β = 0.793, t = 6.992, p < 0.001). The coefficient of determination (R² = 0.556) indicates that training explains 55.60% of the variance in employee performance. These findings support the Human Capital Theory and Ability-Motivation-Opportunity (AMO) framework, suggesting that well-designed training enhances employees' ability and service quality. The study provides theoretical insights and practical recommendations for optimizing HRD strategies in the banking industry.

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Journal Info

Abbrev

INJOSEDU

Publisher

Subject

Description

International Journal of Social and Education (INJOSEDU) is a journal that deals with social, cultural, economic, political and educational issues. Education covers all kinds of fields of education, in the sphere of family, school, and even higher education. The field of education is not confined to ...