Jurnal Manajemen
Vol 6, No 2 (2026): August

THE EFFECT OF PRODUCT QUALITY AND ELECTRONIC WORD OF MOUTH (e-WOM) ON PURCHASE INTEREST (CASE STUDY OF RAYS COFFEE, MAKASSAR CITY)

Putra Basir, Muhammad Nur Dzaky (Unknown)
Amin, Andi Mustika (Unknown)
Abadi, Rahmat Riwayat (Unknown)



Article Info

Publish Date
12 May 2026

Abstract

Abstract: This study aims to analyze the influence of product quality and electronic word of mouth (e-WOM) on consumer purchasing interest at Kopi Rays in Makassar City. This study uses a quantitative approach with a survey method. Data were collected by distributing questionnaires to 70 respondents who had visited Kopi Rays. The research instrument used a Likert scale and was analyzed using multiple linear regression methods using IBM SPSS software, accompanied by classical assumption tests, t-tests, F-tests, and coefficients of determination (R²). The results show that product quality has a positive and significant effect on consumer purchasing interest. Electronic word of mouth (e-WOM) also has a positive and significant effect on purchasing interest. Simultaneously, product quality and e-WOM have a significant effect on purchasing interest with a coefficient of determination (R²) of 0.886, which means that 88.6% of the variation in purchasing interest can be explained by these two variables, while the remaining 11.4% is influenced by other variables outside the study. Overall, this study confirms that consistent improvement in product quality and management of digital communication through positive e-WOM are important strategies in increasing consumer purchasing interest in Kopi Rays in Makassar City. Keywords: Product Quality, Electronic Word of Mouth (e-WOM), Purchase Intention, Multiple Linear Regression.Keywords: Product Quality, Electronic Word of Mouth (e-WOM), Purchase Intention, Multiple Linear Regression

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Journal Info

Abbrev

manajemen

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen is a media or means of communication and scientific publication from the result of management science thought and research carried out by lecturers, researchers and related research institutions. Jurnal Manajemen are published twice a year (February and August) through Open Journal ...