Journal of Governance and Public Affairs
Vol. 3 No. 1 (2026): April 2026, Journal of Governance and Public Affairs

Digital Government Transformation thru the Electronification of Regional Government Transactions in Optimizing Land and Building Tax Revenue in Jambi City 2023

Sintia, Fenny (Unknown)
Beriansyah, Alva (Unknown)
Maulana, Rio Yusri (Unknown)



Article Info

Publish Date
12 Mar 2026

Abstract

This research aims to analyze in depth the process of digital government transformation through the implementation of Regional Government Transaction Electrification (ETPD) based on the Quick Response Code Indonesian Standard (QRIS) to optimize Land and Building Tax revenue in Jambi City. This research uses a qualitative case study approach. The data collection techniques for this research are interviews and documentation. The findings of this study explain that the digital transformation of Land and Building Tax (PBB) payments through the implementation of QRIS at the BPPRD of Jambi City is part of the implementation of the Regional Government Transaction Electrification Policy (ETPD), driven by national regulations and the local government's commitment to supporting cashless transactions. The digital transformation of land and building tax (PBB) payments in Jambi City is still at the stage of digitalization, which means the utilization of technology to support existing processes, and has not yet reached the stage of digital transformation characterized by comprehensive structural, cultural, and behavioral changes. Therefore, the digital transformation underway can be characterized as a partial, gradual transformation, which requires strengthening socialization strategies, improving the community's digital literacy, and optimizing incentive policies to achieve digitization goals more effectively.

Copyrights © 2026






Journal Info

Abbrev

jgpa

Publisher

Subject

Social Sciences

Description

Journal of Governance and Public Affairs disseminates current and original articles from researchers and practitioners on various issues. In this respect, particularly contemporary issues are addressed, including Digital Government and Governance, Organization, Public Policy, Local Politics and ...