META - JOURNAL
Vol 3 No 5 (2026): On Progress

Psychological Exploration of Consumer Trust in AI-Based Personalization: A Qualitative Study on the Privacy Paradox in Social Media

Arif, Hery Maulana (Unknown)
Windarsari, Wiwin Riski (Unknown)



Article Info

Publish Date
16 May 2026

Abstract

This qualitative study examines the psychological dimensions underlying the privacy paradox in the context of AI-driven personalization on social media platforms. Despite widespread awareness of privacy risks, consumers continue to engage with and benefit from personalized digital experiences, a contradictory behavior that existing quantitative models inadequately explain. Through in-depth interviews (IDI) and focus group discussions (FGD) with 24 active social media users, this study employs an interpretive phenomenological analysis (IPA) framework to explore the lived emotional and motivational experiences of individuals navigating personalization and privacy tensions. The findings reveal four core psychological mechanisms driving the paradox: (1) perceived utility as an override mechanism for privacy concerns; (2) emotional ambivalence arising from simultaneous gratitude and surveillance anxiety; (3) trust calibration shaped by platform transparency and algorithmic opacity; and (4) a learned helplessness response to structural data asymmetry. This study contributes a novel psychological typology of AI personalization consumers and offers implications for privacy-by-design frameworks, platform governance, and consumer digital literacy initiatives.

Copyrights © 2026






Journal Info

Abbrev

META

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

META JOURNAL is a popular scientific journal in the fields of Management, Economics, Trade, and Accounting which is published every 2 months (October, December, February, April, June, and August). META JOURNAL is accepts manuscripts of research results and study results that bring up scientific and ...