Rayah Al-Islam : Jurnal Ilmu Islam
Vol. 9 No. 1 (2025): Rayah Al-Islam: Jurnal Ilmu Islam Januari 2025

Analisis Manajemen Mutu Terpadu Prof Saggaf Dalam Pandangan Islam

Robati, Kisti (Unknown)
Hariyanto (Unknown)



Article Info

Publish Date
28 Jan 2025

Abstract

There are still aspects of the TQM (Total Quality Management) concept that do not align with Islamic principles. Therefore, the researcher will analyze the TQM principles presented by Prof. Assagaf in order to derive a more suitable concept. This research is a library study that emphasizes the analysis of literature from verses, hadiths, and other relevant sources. The results of this study indicate that the principle of prioritizing customer satisfaction is not fully in line with Islam; instead, it should prioritize self-improvement, followed by internal customers, and then external customers. The concepts of satisfaction and quality should also be adjusted to Islamic principles. As for the principle of respecting employees, it can be implemented if the concept of taqwa (piety) is practiced, selecting appropriate members and humanizing individuals, while not excluding the possibility of sanctions if necessary. Fact-based management can be applied if a team is formed to collect facts, process them, and use them in the improvement process, without neglecting human performance tendencies. To achieve continuous improvement maturity, generational development is necessary, and the PDCA (Plan-Do-Check-Act) program should be practiced along with subsequent improvements. This process should involve all parties, with each playing their respective roles.

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Journal Info

Abbrev

rayahalislam

Publisher

Subject

Religion Humanities Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Physics Social Sciences Other

Description

Rayah Al-Islam: Jurnal Ilmu Islam focus on publishing articles that contain ideas, ideas, research results, and literature studies in the areas of the Islamic Studies Rayah Al-Islam: Jurnal Ilmu Islam scope are: Islamic Economics and Finance Islamic Politics, Law, and Governance Islamic Contribution ...