Psychological Research on Urban Society
Vol. 9, No. 1

The Role of Commuting Stress on Job Satisfaction: Burnout as Mediator

Kristiyanto, Andreas Ari (Unknown)
Suyasa, P. Tommy Y. S. (Unknown)



Article Info

Publish Date
30 Apr 2026

Abstract

Abstract This study examines the role of commuting stress on job satisfaction, with burnout as a mediating variable. Data were collected from 113 commuting employees in urban areas, primarily within Greater Jakarta, an area known for severe traffic congestion, using a quantitative approach. Participants completed three validated questionnaires: the Minnesota Satisfaction Questionnaire (MSQ) for job satisfaction, the Multimodal Commuting Stress Scale (MCSS) for commuting stress, and the Maslach Burnout Inventory (MBI) for burnout. Data were analyzed using SEM-PLS and processed using SmartPLS 4.0. The results indicate that CS has a direct negative effect on job satisfaction and is positively associated with burnout, which subsequently reduces job satisfaction. These findings confirm that burnout partially mediates the relationship between CS and job satisfaction. This study has practical implications for urban planning and organizational policy, emphasizing the need to consider commuting conditions as a key factor affecting employee wellbeing and productivity. By using a multidimensional scale to measure commuting stress, this research strengthens the understanding of psychological mechanisms linking commuting challenges to workplace outcomes.

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Journal Info

Abbrev

publication:proust

Publisher

Subject

Arts Humanities Education Immunology & microbiology Social Sciences

Description

Psychological Research on Urban Society (PRoUSt) welcomes excellent empirical and theoretical contributions to applied research related to the psychology of urban issues. Reviews are also welcome, as are replications of previous research. Articles deal with all fields on urban society, such as urban ...