Analysis of the Implementation of Digital Governance in Surabaya City

Keiko Girlie Obey Yarangga (Institute of Home Affairs Governance)
M. Daffa Viyan P (Institute of Home Affairs Governance)
Alberth Vic Damego Pigai (Institute of Home Affairs Governance)
Nasrul Miskul Kohar (Institute of Home Affairs Governance)
Muhammad Yunan (Institute of Home Affairs Governance)

International Journal of Scientific Research
Vol. 1 No. 03 (2024): November 2024

This study investigates the implementation of digital governance in Surabaya City, focusing on the electronic-based licensing system. It explores how digital governance impacts public administration efficiency and transparency while addressing bureaucratic hurdles. Significant advancements in service delivery have been noted, though challenges such as the digital divide persist. Proposed solutions include fostering interagency collaboration, staff training, and enhancing digital infrastructure to optimize technology adoption.