Ettisal: Journal of Communication
Vol. 10 No. 1 (2025): Ettisal : Journal of Communication

Emotional Branding in Joongla: A Marketing Communication in Indonesian Gastronomic Restaurant

Melati Aulia Rizky Fitriana (Universitas Telkom, Jl. Telekomunikasi No.1, Sukapura, Kec. Dayeuhkolot, Kabupaten Bandung, Jawa Barat 40257)
Almira Shabrina (Universitas Telkom)



Article Info

Publish Date
27 Jun 2025

Abstract

Indonesia has 3,259 indigenous cuisines and 10,900 medium to large-scale food and beverage businesses, indicating high competition. Changes in consumer behavior that increasingly prioritize experiences provide opportunities for gastronomic restaurants, such as Joongla, to strengthen brand positioning. This research aims to describe the application of emotional branding by Joongla in building brand loyalty and analyze the marketing communication strategies used to strengthen emotional branding. This research uses a qualitative case study approach, referring to Marc Gobe's emotional branding theory (2005). The results showed that Joongla successfully implemented the four dimensions of emotional branding: relationship, sensorial experience, imagination, and vision. Joongla can build long-term relationships with consumers through emotional attachment, making sensorial experience the principal value, creating consumer imagination through physical media and storytelling, and consistently communicating Joongla's vision. Emotional branding encourages consumers to return to visit and recommend it to others based on their experience. Joongla's application of emotional branding functions as a form of brand communication that builds emotional connections with consumers, strengthens brand loyalty, and encourages word of mouth. Keywords: emotional branding; marketing communication; word of mouth; brand loyalty; gastronomy

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Journal Info

Abbrev

ettisal

Publisher

Subject

Description

Ettisal: Journal of Communication is an online, peer-reviewed, Communication Science journal dedicated to high-quality research in communication. While centered in communication studies, the journal welcomes work from any discipline that intersects with communication, including the social sciences, ...