Jurnal Ekonomi Manajemen Sistem Informasi
Vol. 7 No. 5 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Mei - Juni 2026)

The Impact of Shipping Costs, Market Competition, And Service Quality with Exchange Rate as a Moderating Variable on the Export Volume in Shipping Companies

I Gede Srineka Kawibawa (Institute of Transportation and Logistics Trisakti, Jakarta, Indonesia)
Lira Agusinta (Institute of Transportation and Logistics Trisakti, Jakarta, Indonesia)
Edhie Budi Setiawan (Institute of Transportation and Logistics Trisakti, Jakarta, Indonesia)
Eduard Alfian Syamsya (Institute of Transportation and Logistics Trisakti, Jakarta, Indonesia)
Sarinah Sihombing (Institute of Transportation and Logistics Trisakti, Jakarta, Indonesia)



Article Info

Publish Date
04 Jun 2026

Abstract

This study examines the effects of shipping costs, market competition, and service quality on export volume, with the exchange rate as a moderating variable among Indonesian exporters and freight forwarders using maritime transport and shipping companies also entered into the population to calculate the increase in export volume. A descriptive quantitative method was applied, employing primary data from questionnaires and secondary data from company reports, shipping statistics, and relevant literature. Using purposive sampling and the 10-times rule for 32 indicators, a minimum of 320 respondents was obtained. Data were analyzed with Structural Equation Modeling Partial Least Square (SEM-PLS) using SmartPLS 4. Results reveal that exchange rate, shipping costs, and service quality have a positive and significant impact on export volume. Higher shipping costs accompany increased export activity, while superior service quality enhances efficiency and international trade partner confidence. Conversely, the number of competitors shows no significant effect, indicating that the presence of more shipping operators does not directly raise export shipments. The exchange rate strengthens the relationships between shipping costs and competition with export volume but does not moderate the effect of service quality. These findings highlight the importance of exchange rate stability and improved maritime logistics services to foster Indonesia’s export growth, while expansion of shipping operators should be regulated to ensure competitive pricing and optimal service.

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Journal Info

Abbrev

JEMSI

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi Manajemen Sistem Informasi (JEMSI), ISSN 2686-5238 (online) dan ISSN 2686-4916 (print), merupakan jurnal penelitian manajemen dan sistem informasi yang diterbitkan sejak tahun 2019 oleh Dinasti Publisher. Jurnal ini bertujuan untuk menyebarluaskan hasil penelitian kepada para ...