Role of Technological Innovation and Operational Efficiency in Competitive Advantage at Soekarno Hatta International Airport

Charles An (Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia)
Cecep Pahrudin (Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia)
Arty Zykra Pratiwi (Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia)
Syahranny Anzelie Shadewi Naila Syamsuri (Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia)

Jurnal Siber Multi Disiplin
Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026)

This research aims to assess the impact of technological innovation and operational efficiency on competitive advantage at Soekarno Hatta International Airport. In the digitalization era, the implementation of technologies such as self check-in services and the Internet of Things (IoT) is crucial for enhancing efficiency and customer satisfaction. Data were collected from 100 airport users using random sampling techniques, with a quantitative analysis conducted through linear regression using SPSS. Validity, reliability, normality, regression, determination (r²), t-test, and f-test were employed in this study. The results of this study show that technological innovation and operational efficiency have a significant impact on competitive advantage, contributing 56.9% to the competitive advantage variable. The combination of technological innovation and operational efficiency plays an important role in enhancing the competitiveness of Soekarno-Hatta International Airport in both domestic and international markets.