Journal of Counseling, Education and Society
Vol. 7 No. 1 (2026): Journal of Counseling, Education and Society

Psychological resilience as a mediator between transformational leadership and work engagement

Siska Siska (Universitas Medan Area)
Suryani Hardjo (Universitas Medan Area)
Amanah Surbakti (Universitas Medan Area)



Article Info

Publish Date
10 Jun 2026

Abstract

This study aims to examine the role of resilience as a mediating variable in the relationship between transformational leadership and work engagement among banking employees in Indonesia. This research is motivated by high work demands, service pressures, and rapid organizational changes in the banking sector, so that organizational and psychological factors are needed to maintain employee work engagement. The study used a quantitative approach with a correlational design involving employees from one of the national private banks in North Sumatra. Data were collected using standardized psychological instruments to measure transformational leadership, resilience, and work engagement, then analyzed using Partial Least Squares Structural Equation Modeling. The results show that transformational leadership has a positive effect on work engagement and self-resilience, while self-resilience also has a positive effect on work engagement. In addition, resilience has been shown to mediate the relationship between transformational leadership and work engagement. These findings indicate that supportive and inspirational leadership plays an important role in increasing employee work engagement, both directly and through strengthening individual adaptive capacity.

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Journal Info

Abbrev

jces

Publisher

Subject

Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

Description

Journal of Counseling, Education and Society ISSN: 2716-4896 (Print) , ISSN 2716-4888 (Electronic) is a peer-reviewed journal and scientific journal managed by the ELORA Center for Research & Innovation. Journal of Counseling, Education and Society a multi-disciplinary, peer-refereed open-access ...