Dinasti International Journal of Management Science
Vol. 7 No. 5 (2026): Dinasti International Journal of Management Science (May - June 2026)

The Effect of Competency and Work Culture on Security Guard Performance at The Novotel Lombok Hotel

Bobby Yoskar Ndolu (Management and Business Study Program, Mitra Bangsa University, Jakarta, Indonesia)
Kemal Taufik (Management and Business Study Program, Mitra Bangsa University, Jakarta, Indonesia)
Sri Wahyuningsih (Management and Business Study Program, Mitra Bangsa University, Jakarta, Indonesia)



Article Info

Publish Date
19 May 2026

Abstract

This study aims to analyze the effect of competence and work culture on the performance of the Security Unit at Novotel Lombok Hotel. The Security Unit plays a strategic role in maintaining safety, order, and providing a sense of security and comfort for hotel guests, employees, and assets. Therefore, the performance of the Security Unit must be supported by adequate competence and a positive, sustainable work culture. This research employs a quantitative approach using a survey method. Data were collected through questionnaires distributed to all members of the Security Unit at Novotel Lombok Hotel as the research respondents. The research instruments were tested for validity and reliability prior to further analysis. Multiple linear regression analysis was applied to examine the effects of competence and work culture on the performance of the Security Unit, both partially and simultaneously. The results indicate that competence has a positive and significant effect on the performance of the Security Unit, suggesting that higher levels of competence lead to better performance. In addition, work culture also has a positive and significant effect on performance. Simultaneously, competence and work culture have a significant influence on the performance of the Security Unit at Novotel Lombok Hotel. This study is expected to provide practical contributions for hotel management in formulating human resource management policies, particularly through competence development and the strengthening of work culture to enhance the overall performance of the Security Unit.

Copyrights © 2026






Journal Info

Abbrev

DIJMS

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Other

Description

This research was carried out on Build Operate Transfer investment in Business cooperation model to metering system development project by examinated those criterias by technology preparedness level (TKT) evaluation method, Innovation preparedness level and political, social economic, technology, ...