Jurnal Pendidikan Tata Niaga (JPTN)
Vol. 14 No. 1 (2026)

PENGARUH BRAND AMBASSADOR, PERSONALIZATION, DAN FOMO TERHADAP IMPULSE BUYING GENERASI Z PADA PLATFORM E-COMMERCE DI KOTA SURABAYA

Intan Anggun Dwi Liany (Universitas Negeri Surabaya)
Finisica Dwijayati Patrikha (Universitas Negeri Surabaya)



Article Info

Publish Date
30 Apr 2026

Abstract

This study aims to analyze and explain the influence of Brand Ambassador, Personalization, and Fear of Missing Out (FOMO) on the Impulse Buying behavior of Generation Z on e-commerce platforms in Surabaya. The research method employed is quantitative with a causal associative approach. The population for this study consists of Generation Z individuals in Surabaya, with a sample size of 391 respondents determined through a non-probability sampling technique using a purposive sampling approach. Data were collected via questionnaires and analyzed using multiple linear regression. The results indicate that, simultaneously, Brand Ambassador, Personalization, and FOMO have a positive influence on the Impulse Buying behavior of Generation Z in Surabaya. Partially, Brand Ambassador has a positive effect through the attractiveness of public figures that build emotional engagement. Personalization has a positive effect through relevant recommendation algorithms that simplify the product search process. Similarly, FOMO has a positive effect as a result of social anxiety regarding missing out on viral lifestyle product trends. The integration of these three variables is proven to create a persuasive shopping experience and trigger unplanned purchasing actions. Keywords: Brand Ambassador; FOMO; Generation Z; Impulse Buying; Personalization.

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Journal Info

Abbrev

jptn

Publisher

Subject

Economics, Econometrics & Finance Education Social Sciences

Description

Jurnal ini mempublikasikan hasil penelitian dan pemikiran di bidang pembelajaran pendidikan bisnis/tata niaga serta di bidang ilmu bisnis dan perniagaan yang dilakukan di Sekolah Menengah Kejuruan (SMK), lembaga pendidikan tinggi, serta dunia usaha dan dunia industri yang meliputi: Pembelajaran ...