Panorama Nusantara
Vol 21 No 1 (2026): Panorama Nusantara: Jurnal Multidisiplin

Kepuasan Konsumen Serra Serri Restoran yang Dipengaruhi Kualitas Produk, Servicescapes, dan Lifestyle

Muhammad Rafi' Ramadhan (universitas asa indonesia)
Aris Budiono (universitas asa indonesia)



Article Info

Publish Date
05 Jun 2026

Abstract

This study aims to analyze the influence of product quality, servicescapes, and lifestyle on consumer satisfaction at Serra Serri Restaurant in Jakarta, which operates within the highly competitive urban restaurant industry. A quantitative approach is employed, using a survey of 125 consumers selected through probability sampling, while an additional 20 respondents are used to test the validity and reliability of the Likert‑scale questionnaire instrument. The findings reveal that product quality, servicescape, and lifestyle collectively have a positive and significant effect on consumer satisfaction. Individually, product quality and lifestyle show a statistically significant positive influence, whereas servicescape has a positive effect but does not reach significance at the 5% level. These results indicate that improving product quality and aligning the restaurant’s concept with consumers’ lifestyles should be the main priorities for enhancing satisfaction, while the management of servicescapes still needs further optimization so that all three aspects can work synergistically to increase satisfaction, repeat visits, and potential customer loyalty

Copyrights © 2026






Journal Info

Abbrev

panoramanusantara

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal ilmiah yang mempublikasikan hasil penelitiaan mahasiswa dan dosen S1 Manajemen Universitas Asa Indonesia, dan yang menjadi scope jurnal ini adalah manajemen pemasaran, manajemen keuangan, manajemen operasional bisnis, dan manajemen SDM Terbit 2 kali dalam 1 tahun, yaitu Juni dan ...