jle
Vol. 5 No. 1 (2026): MAY

The Effect of Social Media, Marketing Communication, and Customer Reviews on Purchasing Decisions in E-Commerce among Generation Z Students in Medan City

Achiruddin Siregar (Sekolah Tinggi Ilmu Ekonomi Professional Manajemen College Indonesia)
Moh. Zaini (STIE Bakti Bangsa)
Dwi Wahyono (Universitas Abdul Azis Lamadjido)
Yuni Candra (Universitas Tamansiswa Padang)
Dikdik Purwadisastra (Universitas Informatika dan Bisnis Indonesia)



Article Info

Publish Date
30 May 2026

Abstract

E-commerce purchasing behavior among Generation Z warrants serious scholarly attention — this cohort constitutes the largest segment of active digital users whose decision-making processes are shaped in ways older consumer models do not adequately capture. This study examined the influence of social media, marketing communications, and customer reviews on e-commerce purchasing decisions in Medan City, focusing on Generation Z students at several private universities. A quantitative survey design was employed, with data collected via structured questionnaires distributed to 100 respondents and analyzed using SPSS 26, encompassing validity and reliability tests, classical assumption tests, multiple linear regression, t-tests, F-tests, and coefficient of determination. Each independent variable returned a positive and statistically significant effect on purchasing decisions. The simultaneous test confirmed that the three variables together exert a positive and significant influence on e-commerce purchasing decisions in Medan City. The Adjusted R Square of 0.417 indicates that 41.7% of the variance is accounted for by the model; the remaining 58.3% reflects variables outside the model's scope, including on-time delivery and discount practices.  

Copyrights © 2026






Journal Info
jle

Abbrev

jle

Publisher

Subject

Economics, Econometrics & Finance

Description

The Journal of Law and Economics publishes research on a broad range of topics, including the economic analysis of law, the economic analysis of regulation and the behavior of regulated firms, industrial organization and antitrust policy, the political economy of legislation and legislative ...