Journal of Language, Literature, Social and Cultural Studies
Vol. 4 No. 2 (2026): (IN PRESS)

Enhancing tour guides’ professional competence through precise and effective English communication skills for improved tourist engagement and service quality

Ni Putu Lovyta Mai Yoren (Politeknik Negeri Bali, INDONESIA)
Majid Wajdi (Politeknik Negeri Bali, INDONESIA)
Ahmet Selçuk Akdemir (Malatya Turgut Ozal University, School of Foreign Languages, TURKEY)
Dr. Mahmood Eshreteh (Hebron University, PALESTINE)
Sadia Ayub (Lincoln University College (LUC), MALAYSIA)
Zulfiqar Ali (University of Baltistan, Skardu PAKISTAN)
Nadia Idri (University of Bejaia, Aboudaou Campus, 06000, ALGERIA)



Article Info

Publish Date
03 Jun 2026

Abstract

This study aims to examine how precise and effective English communication enhances tour guides’ professional competence, tourist engagement, and overall service quality. The research adopts a mixed-method approach involving quantitative surveys and qualitative interviews with professional tour guides and international tourists in major tourism destinations. Data were collected through structured questionnaires, observation checklists, and semi-structured interviews to capture both performance indicators and experiential insights. The analysis employs descriptive statistics and regression analysis to identify the relationship between English communication proficiency and service outcomes, while thematic analysis is used to interpret qualitative responses. The findings indicate that tour guides with higher levels of linguistic accuracy, clarity, and intercultural communication skills significantly improve tourist satisfaction, trust, and engagement. Furthermore, effective communication reduces misunderstandings and enhances the overall travel experience. The study concludes that strengthening English communication through targeted training programs is essential for improving tour guides’ professionalism and competitiveness in the global tourism industry. It recommends continuous language development, practical communication training, and the integration of cultural awareness into professional development initiatives.

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Journal Info

Abbrev

JLLSCS

Publisher

Subject

Arts Languange, Linguistic, Communication & Media Social Sciences

Description

Journal of Language, Literature, Social and Cultural Studies (JLLSCS) is an international peer reviewed and open access journal in the studies of language, literature, social and culture. The aim is to publish conceptual and research articles that explore the application of any language studies, ...