Jurnal Sains Sosio Humaniora
Vol. 10 No. 1 (2026): Volume 10, Nomor 1 Juni 2026 (In Progress)

Employee Performance in Tourism Destinations: Readiness, Culture, and Leadership

Nur Rahmawati, Ummi (Unknown)
Andarini, Sonja (Unknown)



Article Info

Publish Date
12 Jun 2026

Abstract

The increasing implementation of digital systems in tourism operations requires employees to adapt quickly to technological changes while maintaining service quality. At Lembah Pandawa Tourism Destination, differences in employees’ digital readiness, adaptability to new work practices, and consistency of job performance indicate the need for effective human resource management strategies. This study aims to analyze the influence of digital readiness, adaptive work culture, and transformational leadership on employee performance. A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 133 permanent and contract employees through a structured questionnaire. The findings indicate that digital readiness, adaptive work culture, and transformational leadership positively contribute to employee performance. These results emphasize the importance of enhancing digital competencies, encouraging adaptive work behavior, and strengthening transformational leadership to improve employee performance in tourism organizations. This study enriches the human resource management literature by providing empirical evidence from a developing tourism destination experiencing digital transformation.

Copyrights © 2026






Journal Info

Abbrev

JSSH

Publisher

Subject

Arts Humanities Education Social Sciences

Description

Jurnal Sains Sosio Humaniora (JJSH) |E-ISSN: 2580-2305|P-ISSN: 2580-1244|is an open-access published by Research institutions and community service (LPPM), Universitas Jambi, Indonesia. receives research-based and conceptual articles in the fields of humanities and social science which have not been ...