JUIMA : Jurnal Ilmu Manajemen
Vol. 16 No. 1 (2026): JUIMA : JURNAL ILMU MANAJEMEN

GREEN SATISFACTION MEMEDIASI PENGARUH GREEN IMAGE TERHADAP GREEN BEAUTY LOYALTY DENGAN MODERASI GREEN FUNCTIONAL BENEFIT

I Made Surya Prayoga (Universitas Mahasaraswati Denpasar)
Made Pradnyan Permana Usadi (Universitas Mahasaraswati Denpasar)
I Komang Suryadnya Diputra (Universitas Mahasaraswati Denpasar)



Article Info

Publish Date
31 Mar 2026

Abstract

This study aims to analyze the effect of green image on green beauty loyalty with green satisfaction as a mediating variable and green functional benefit as a moderating variable among Sensatia Botanicals consumers in Bali. This research employs a quantitative approach with an associative–causal design. Data were collected through a questionnaire distributed to 120 respondents selected using a purposive sampling technique. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM–PLS). The results reveal that green image does not have a direct effect on green beauty loyalty but has a positive and significant effect on green satisfaction. Furthermore, green satisfaction significantly influences green beauty loyalty. The mediation test indicates that green image affects green beauty loyalty indirectly through green satisfaction, indicating a full mediation relationship. Meanwhile, green functional benefit does not moderate the relationship between green image and green beauty loyalty. These findings highlight that green satisfaction serves as a key factor in building consumer loyalty toward green products, while functional benefits are not yet a major driver of loyalty formation.

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Journal Info

Abbrev

JUIMA

Publisher

Subject

Economics, Econometrics & Finance

Description

JUIMA publish research article on topics of populist economy, management and entrepreneurship, but the other relevan topics is ...