Implementasi E-Government Dalam Transformasi Pelayanan Publik: Suatu Tinjauan Literatur

Muhammad Farhan Merdwinsyah (Departemen Ilmu Administrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang)
Melati Jafari (Departemen Ilmu Administrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang)
Alfindo Ananta (Departemen Ilmu Administrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang)
Boni Saputra (Departemen Ilmu Administrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang)
M. Fachri Adnan (Departemen Ilmu Administrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang)

Jurnal Ilmu Komunikasi dan Sosial Politik
Vol. 3 No. 4 (2026): April - Juni

This study aims to analyze the implementation of e-government in the transformation of public services in Indonesia through a systematic literature review approach. Using the narrative review method, this study examines 20 selected academic journals from 2020 to 2026, sourced from Scopus-indexed, SINTA-indexed, and reputable international databases. The findings reveal that e-government implementation significantly accelerates service delivery, enhances transparency, accountability, and citizen satisfaction. Key success factors include strong political leadership commitment, digital infrastructure readiness, human resource capacity building, and inter-agency integration. Nevertheless, persistent challenges such as the digital divide, low public digital literacy, uneven infrastructure distribution, and bureaucratic resistance continue to hinder optimal implementation. This study recommends a comprehensive national e-government framework, equitable digital infrastructure investment, public digital literacy programs, and an integrated inter-agency governance platform to achieve a fully transformed public service ecosystem across Indonesia.