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All Journal Jurnal Ilmu Komunikasi dan Sosial Politik
Alfindo Ananta
Departemen Ilmu Administrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang
Environmental Science Library & Information Science

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Implementasi E-Government Dalam Transformasi Pelayanan Publik: Suatu Tinjauan Literatur Muhammad Farhan Merdwinsyah; Melati Jafari; Alfindo Ananta; Boni Saputra; M. Fachri Adnan
Jurnal Ilmu Komunikasi Dan Sosial Politik Vol. 3 No. 4 (2026): April - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jiksp.v3i4.4617

Abstract

This study aims to analyze the implementation of e-government in the transformation of public services in Indonesia through a systematic literature review approach. Using the narrative review method, this study examines 20 selected academic journals from 2020 to 2026, sourced from Scopus-indexed, SINTA-indexed, and reputable international databases. The findings reveal that e-government implementation significantly accelerates service delivery, enhances transparency, accountability, and citizen satisfaction. Key success factors include strong political leadership commitment, digital infrastructure readiness, human resource capacity building, and inter-agency integration. Nevertheless, persistent challenges such as the digital divide, low public digital literacy, uneven infrastructure distribution, and bureaucratic resistance continue to hinder optimal implementation. This study recommends a comprehensive national e-government framework, equitable digital infrastructure investment, public digital literacy programs, and an integrated inter-agency governance platform to achieve a fully transformed public service ecosystem across Indonesia.
Co-Authors Boni Saputra M. Fachri Adnan Melati Jafari Muhammad Farhan Merdwinsyah