Interdisciplinary Social Studies
Vol. 5 No. 3 (2026): Interdisciplinary Social Studies

Synergy of Digital Competence and Customer Co-Creation: MSME Product Innovation Strategy

Sihol Marito Br Siagian (Universitas Swadaya Gunung Jati)
Siska Ernawati Fatimah (Universitas Swadaya Gunung Jati)



Article Info

Publish Date
24 Jun 2026

Abstract

This study aims to analyze the effect of digital competence and customer co-creation on product innovation in culinary MSMEs in Cirebon City and its surrounding areas. The study uses a quantitative approach with an explanatory design and cross-sectional method. Data were collected through structured questionnaires from 312 culinary MSME actors determined using the Cochran formula. Data analysis was performed using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) method using SmartPLS 4.0 software. The results showed that digital competence and customer co-creation had a positive and significant effect on product innovation. Digital competence had a more dominant effect than customer co-creation. The coefficient of determination (R²) value of 0.836 indicates that 83.6% of product innovation variation can be explained by these two variables. This finding indicates that strengthening digital competence is a major factor in driving MSME product innovation, while customer involvement plays a supporting role in strengthening the innovation process to better suit market needs.

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Journal Info

Abbrev

iss

Publisher

Subject

Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences

Description

nterdisciplinary Social Studies (ISS) is an interdisciplinary publication of social studies and writing which publishes papers to international audiences of social researchers. ISS aims to provide a forum for scholarly understanding of social studies and plays an important role in promoting the ...