Sinergi : Jurnal Ilmiah Multidisiplin
Vol. 2 No. 6 (2026): Sinergi: Jurnal Ilmiah Multidisiplin

Surcharge dalam Transaksi QRIS : Analisis Perlindungan Konsumen dan Penegakan Hukum Berdasarkan Peraturan Bank Indonesia

Ratu Inaz Mumtakhinah (Universitas Negeri Semarang, Indonesia)
Salsabila Triandani (Universitas Negeri Semarang, Indonesia)
Nadine Azzahra Noor (Universitas Negeri Semarang, Indonesia)
Rizki Fitrianti Apriliani (Universitas Negeri Semarang, Indonesia)
Bulan Ichlasul Cahya Ramadhani (Universitas Negeri Semarang, Indonesia)
Baidhowi (Universitas Negeri Semarang, Indonesia)



Article Info

Publish Date
15 Jun 2026

Abstract

The advancement of information technology has significantly transformed payment systems from cash-based transactions to digital methods. In Indonesia, one of the prominent innovations is the Quick Response Code Indonesian Standard (QRIS), introduced by Bank Indonesia as a national standard for QR code-based payments. QRIS is designed to enhance transaction efficiency, promote financial inclusion, and support the expansion of the digital economy. However, in practice, some merchants still impose additional charges on consumers when using QRIS, either as a fixed fee or a percentage of the transaction amount. This practice contradicts Bank Indonesia Regulation Number 23/6/PBI/2021, which prohibits merchants from transferring the Merchant Discount Rate (MDR) burden to consumers. This study aims to examine the practice of additional fee imposition in QRIS transactions and analyze its legal framework under Indonesian law. The research applies a normative juridical method with statutory and conceptual approaches. The findings indicate that such additional charges constitute a violation of payment system regulations and may result in consumer disadvantage.

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Journal Info

Abbrev

sinergi

Publisher

Subject

Aerospace Engineering Humanities Biochemistry, Genetics & Molecular Biology Education Environmental Science Health Professions Immunology & microbiology Physics Social Sciences

Description

Sinergi: Jurnal Ilmiah Multidisiplin merupakan platform publikasi ilmiah yang memfasilitasi riset inovatif dan diseminasi pengetahuan lintas disiplin ilmu. Jurnal ini menerbitkan artikel penelitian orisinal yang mencakup spektrum ilmu Pendidikan, Teknologi, Ekonomi, Kesehatan, Hukum, Agama, Sosial, ...