Journal of Digital Business and Global Economy
Vol. 2 No. 3 (2026): Journal of Digital Business and Global Economy

The Effect of Brand Image and Service Quality on Consumer Decision at Lapstore Bandar Lampung

Bambang Irawan (Universitas Negeri Jakarta)
Osly Usman (Universitas Negeri Jakarta)



Article Info

Publish Date
30 Jun 2026

Abstract

This paper investigates the influence of brand image and service quality on the purchase intentions of consumers purchasing laptops from Lapstore. The need for analysis in this research lies in the fact that business in laptops is increasingly competitive in this industry where businesses are challenged to create a good brand and great service in an effort to influence the consumer decision making process. Data collection was conducted by conducting a questionnaire-based collection with Lapstore customers who have previously purchased laptops. For our second analysis, multiple linear regression methods were utilized. The results indicate that brand image and quality of service affect positively and significantly spending decisions on laptops in Lapstore either independently or together. This study highlights the necessity of Lapstore to consider brand image and service quality as the critical indicators to determine consumer purchasing intentions.

Copyrights © 2026






Journal Info

Abbrev

jodigbi

Publisher

Subject

Economics, Econometrics & Finance

Description

Journal of Digital Business and Global Economy (JODIGBI) is an International Journal, published since 2025. Registered with code of E-ISSN 3090-8760. JODIGBI open-access, and peer-reviewed journal dedicated to publishing high-quality research in the fields of economics and business. This journal ...