Jurnal Counseling Care
Vol 10, No 1 (2026): Jurnal Counseling Care, [Terakreditasi Sinta 3] No: 156/C/C3/KPT/2026

Digital Counseling Ethics: A Systematic Review and Policy Recommendation for Indonesia

Ahmad Rofi Suryahadikusumah (Universitas Islam Negeri Sultan Maulana Hasanuddin Banten)
Tb. Moh. Irma Ari Irawan (Universitas Pendidikan indonesia)



Article Info

Publish Date
17 Jun 2026

Abstract

The rapid digital transformation in the guidance and counseling profession has resulted in various service innovations, but this progress has not been fully supported by a clear code of ethics in Indonesia.. This study aims to explore the challenges and ethical issues of counseling services in the digital era in order to formulate policy recommendations for adjusting the code of ethics for the guidance and counseling profession. This study uses the Systematic Literature Review (SLR) method. The criteria used in selecting references are Scopus or Sinta indexed, published between 2015 and 2025, and the research focus is on guidance and counseling in schools. The analysis was conducted on 7 literature categories include. The literature analysis identified three main ethical domains: (1) Confidentiality, privacy, and data security; (2) Counselor digital competence which includes technical aspects and digital literacy; and (3) professional relationships such as the loss of non-verbal cues and the blurring of the counselor's role boundaries. Therefore, this study recommends that the Indonesian Guidance and Counseling Association (ABKIN) formulate ethical standards specifically for digital counseling. The code of ethics should emphasize data encryption protocols, comprehensive virtual informed consent procedures, and digital competency certification for counselors.

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Journal Info

Abbrev

counseling

Publisher

Subject

Education Social Sciences

Description

Jurnal Counseling Care (2597-6923) (2581-0650) is the official, peer-reviewed, open-access, electronic journal of the Study Program of Guidance and Counselling, Universitas PGRI Sumatera Barat,is published biannual (April and October) dedicated to research and commentary on empirical, theoretical ...