Journal of Education and Learning (EduLearn)
Vol 20, No 3: August 2026

Navigating the transition: a qualitative exploration of first-year university students’ challenges, coping mechanisms and support systems

Pauviya Guna Segar (Universiti Teknologi Malaysia)
Azlina Mohd Kosnin (Universiti Teknologi Malaysia)
Lina Handayani (Universitas Ahmad Dahlan)



Article Info

Publish Date
01 Aug 2026

Abstract

This qualitative study examines the challenges, coping mechanisms, and support systems encountered by Malaysian university students during their first year. Using semi-structured interviews with 15 first- and second-year students, the study identifies key non-academic and academic challenges, coping strategies, and sources of support systems. Thematic analysis reveals that students face non-academic challenges such as independence and self-reliance, logistic and environmental challenges, increased autonomy and responsibility, and diminished family and social time. Academic challenges include time management and academic discipline, lack of guidance and support, challenges in course structure and content, academic overload and struggles with balancing university life, and external pressure and expectations. Coping mechanisms include homesickness and emotional support from others, lifestyle, time management and organization, hobbies and leisure activities, participation in university-supported socializing programs, and building friendships at the university. This study highlights the importance of tailored support interventions for first-year students and suggests improvements in university support frameworks. However, the research is limited by its small sample size and reliance on self-reported data. Future research could expand upon these findings with larger, more diverse samples and incorporate quantitative methods to validate and deepen insights into the first-year transition experience.

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Journal Info

Abbrev

EduLearn

Publisher

Subject

Humanities Education Library & Information Science Social Sciences Other

Description

Journal of Education and Learning (EduLearn) ISSN: 2089-9823, e-ISSN 2302-9277 is a multi-disciplinary, peer-refereed open-access international journal which has been established for the dissemination of state-of-the-art knowledge in the field of education, teaching, development, instruction, ...