Jurnal Manajemen, Informatika, Rekayasa Perangkat Lunak dan Teknologi Komunikasi
Vol. 5 No. 1 (2026): June: Jurnal Manajemen, Informatika, Rekayasa Perangkat Lunak dan Teknologi Kom

The Role of Social Media in Communication Management of Non-Commercial Government Policy Campaigns Reviewed From the Public Information Disclosure Act

Ni Putu Sinta Dewi (Universitas Bumigora, Mataram, Indonesia)
Muhammad Fathoni (Universitas Bumigora, Mataram, Indonesia)
I Made Agus Artana (Universitas Mataram, Mataram, Indonesia)
I Gede Anjas Kharismanata (Universitas Bumigora, Mataram, Indonesia)



Article Info

Publish Date
30 Jun 2026

Abstract

This study examines the role of social media in the communication management of non-commercial government policy campaigns using the framework of Law Number 14 of 2008 concerning Public Information Disclosure. Non-commercial government policy campaigns are a form of public communication aimed at socializing regulations, programs, or state policies without a profit motive, and are oriented more toward increasing public awareness, participation, and transparency. The growing number of social media users in Indonesia year by year presents both opportunities and challenges for public bodies in managing policy communication effectively. A descriptive qualitative method was applied through library research techniques and document analysis of government policies, regulations, and social media communication practices. The findings show that social media plays a strategic role in strengthening transparency, accelerating information dissemination, and building two-way dialogue between government and society, although its use in practice is still dominated by one-way (push) communication patterns, so that public participation has not yet become fully meaningful. The implementation of the Public Information Disclosure Act through Information and Documentation Management Officers provides the legal framework underlying the management of non-commercial campaigns so that they remain transparent and accountable. This study reinforces the need for an adaptive, collaborative, and data-based digital communication strategy to optimize the role of social media in government policy campaigns, while also strengthening the institutional capacity of those who manage them.

Copyrights © 2026






Journal Info

Abbrev

Jmirte

Publisher

Subject

Computer Science & IT

Description

Jurnal Manajemen, Informatika, Rekayasa Perangkat Lunak dan Teknologi Komunikasi (e-ISSN:2961-9467) is a scientific journal and open access journal published by Pusat Penelitian Teknologi, Marqcha Institute, Indonesia. Jurnal MIRTE covers the field of Management, Informatics, Computer Science, ...