PERANAN PSIKOLOGI DALAM MANAJEMAN SUMBER DAYA MANUSIA PADA PERUSAHAAN JASA

Amara Mutiara Santoso (Universitas Bhayangkara Jakarta Raya)
Annisa Khurrotul Luthfil Aini (Universitas Bhayangkara Jakarta Raya)
Jesyinda Putri Wibowo (Universitas Bhayangkara Jakarta Raya)
Niken Bela Enggarani (Universitas Bhayangkara Jakarta Raya)
Oktiane Bulan Indah (Universitas Bhayangkara Jakarta Raya)
Arfian (Universitas Bhayangkara Jakarta Raya)

Humanitis (Jurnal Humaniora Sosial dan Bisnis)
Vol. 4 No. 2 (2026): Humanitis (Jurnal Humaniora, Sosial dan Bisnis)

This study discusses the role of psychology in Human Resource Management (HRM) within service companies using a literature review approach. The findings reveal that psychology contributes to various HRM functions, including recruitment and selection, employee training and development, work motivation, and the establishment of a supportive work environment. The application of psychological principles enables organizations to better understand employees’ characteristics and potential, which can improve job satisfaction, productivity, and service quality. Therefore, psychology serves as a key element in effective human resource management and supports the achievement of organizational goals.