Evaluasi User Experience pada Game Left 4 Dead 2 Menggunakan Cognitive Walkthrough

Muchtar Prawira Sholikhin (Fakultas Ilmu Komputer, Universitas Brawijaya)
Eriq Muh. Adams Jonemaro (Fakultas Ilmu Komputer, Universitas Brawijaya)
Muhammad Aminul Akbar (Fakultas Ilmu Komputer, Universitas Brawijaya)

Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Vol 2 No 7 (2018): Juli 2018

Each product has a user experience aspect which is a science to make the users convenient of using the product. It is aimed to optimize the interaction between the users and the product. In order to concretely find out the User Experience, it requires mathematic calculation. Cognitive Walkthrough is one of analytic evaluation method. This method will evaluate each step in a product, to find out the main problem which make the users inconvenient. This method is cheap, fast and efficient so that it is suitable to be applied to new users. Game Left 4 Dead 2 which was awarded as IGN's Best Multiplayer Game in 2009, is suitable to be an object of evaluation by using Cognitive Walkthrough method. The result shows that the average of error is 7 times for each respondent, with type of User Error (U) and Hidden error (H).