<![CDATA[Modern industrial development increasingly demands that organizations manage not only operational efficiency but also the quality of relationships with diverse stakeholders including employees, business partners, and local communities. This study examines the implementation of a hospitality approach in building industrial relations within the non-tourism sector. The hospitality approach is understood here as a social practice that foregrounds empathy, friendliness, attentiveness, and the creation of positive experiences in human interaction. This study employs a qualitative approach through a systematic literature review, drawing on theories of organizational communication, two-way symmetrical communication, employee experience, conflict management, and hospitality in modern management. The study aims to describe the concept of the hospitality approach in non-tourism industrial relations, analyze its role in fostering humanistic and participatory organizational communication, and examine its relevance to both internal and external organizational relationships. The findings demonstrate that the hospitality approach strengthens industrial relations through dialogic, participatory, and empathy-based communication. Its implementation spans multiple dimensions: enhancing employee experience and engagement, building trust-based business-to-business relationships, developing participatory CSR programs, managing conflict constructively, and embracing digital hospitality that balances technology with human-centered interaction. Despite challenges posed by hierarchical organizational cultures and productivity-oriented mindsets, the hospitality approach proves capable of transforming industrial relations from a transactional to a relational model, ultimately supporting long-term organizational sustainability.]]>
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