Jurnal Pustaka Indonesia
Vol. 6 No. 2 (2026): May-August (In Press)

Intergenerational Communication Patterns between ‎Principals and Teachers in Improving Learning Quality: A ‎Systematic Literature Review

Dina Puspita (Universitas Bengkulu)
Muhammad Kristiawan (University of Bengkulu)
Eko Risdianto (University of Bengkulu)



Article Info

Publish Date
06 Jul 2026

Abstract

This study aims to map, synthesize, and analyze empirical evidence on intergenerational communication patterns between school principals (Baby Boomers, Generation X, Millennials) and teachers (Generation X, Millennials, Generation Z) and its impact on learning quality. Method: A systematic literature review was conducted following the PRISMA guidelines. A search of Google Scholar, ERIC, and Scopus databases (2017–2026) identified 487 articles, of which 25 met the inclusion criteria for in-depth analysis. Results: Findings reveal five key insights: (1) each generation exhibits distinct communication styles shaped by social context and technology adoption; (2) generational gaps create barriers in media preferences, formality norms, and feedback expectations; (3) Generation X principals employing care-based communicative leadership effectively bridge these differences; (4) multi-channel strategies, two-way mentoring, and an inclusive climate enhance cross-generational communication; and (5) effective intergenerational communication significantly improves teacher motivation, collaboration, and learning quality. Novelty: This study uniquely synthesizes cross-generational dynamics across four generations within school leadership, highlighting the underexplored role of Generation X principals as effective mediators. Practical Implication: Findings inform school management policies that are responsive to generational diversity, promoting adaptive communication frameworks. Contribution: The study contributes a consolidated evidence base on intergenerational communication in educational leadership, offering actionable strategies to improve learning quality through enhanced teacher-principal interactions.

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Journal Info

Abbrev

jpi

Publisher

Subject

Education Languange, Linguistic, Communication & Media Other

Description

Jurnal Pustaka Indonesia published Three times a year (April, Agustus and December ) as a medium of distributing scientific research in the field of language, literature , and the Indonesian language and literature education. Jurnal Pustaka Indonesia is published in collaboration between the Yayasan ...