Sanskara Manajemen dan Bisnis
Vol. 4 No. 03 (2026): Sanskara Manajemen dan Bisnis (SMB)

An Analysis of Hospital Information Systems and Service Quality on Patient Satisfaction in Maternal and Child Health Services in Indonesia

Nurmalia Lusida (Fakultas Kesehatan Masyarakat, Universitas Muhammadiyah Jakarta)
Andriyani Andriyani (Fakultas Kesehatan Masyarakat, Universitas Muhammadiyah Jakarta)
Irna Hasanah (Fakultas Kesehatan Masyarakat, Universitas Muhammadiyah Jakarta)
Raghib Filhaq (Fakultas Agama Islam, Universitas Islam Jakarta)



Article Info

Publish Date
04 Jul 2026

Abstract

This study analyzes the effect of Hospital Information Systems (HIS) and service quality on patient satisfaction in maternal and child health care services in Indonesia. A quantitative research design was applied using a cross-sectional approach involving 150 respondents who had utilized maternal and child health services. Data were collected using a structured questionnaire based on a five-point Likert scale and analyzed using SPSS version 25. The analysis included descriptive statistics, validity and reliability testing, classical assumption tests, and multiple linear regression analysis. The results indicate that both Hospital Information Systems and service quality have a positive and significant effect on patient satisfaction. Service quality demonstrates a stronger influence compared to HIS. The coefficient of determination (R²) of 0.610 indicates that 61% of the variation in patient satisfaction is explained by the two independent variables. The findings highlight the importance of integrating digital health systems with high-quality service delivery to improve patient satisfaction in maternal and child health care settings. This study provides practical implications for hospital management and policymakers in strengthening healthcare service performance through technological and human resource improvements.

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Journal Info

Abbrev

smb

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Sanskara Manajemen dan Bisnis dengan nomor registrasi ISSN 2963-024X (Online) dan ISSN 2985-7783 (Cetak) adalah jurnal akademik yang memfokuskan pada topik-topik terkait Manajemen dan Bisnis di Indonesia dan Asia Tenggara. Jurnal ini diterbitkan tiga kali setahun (Maret-Juni, Juli-Oktober, dan ...