Panorama Nusantara
Vol 21 No 1 (2026): Panorama Nusantara: Jurnal Multidisiplin

Lifestyle, Café Atmosphere, dan Customer Experience: Kunci Loyalitas Pelanggan Bento Kopi UI Depok

Giyanti Susilowati (Unknown)
Meylani Tuti (UNIVERSITAS ASA INDONESIA)



Article Info

Publish Date
17 Jun 2026

Abstract

This study aims to analyze the influence of atmosphere, customer experience, and lifestyle on customer loyalty among visitors to Bento Kopi UI Depok. Customer loyalty is a crucial aspect in maintaining the sustainability of a cafe business amidst increasingly fierce competition. This study uses a descriptive quantitative method. The population in this study were consumers of Bento Kopi UI Depok using a purposive sampling technique, a technique that determines consumer criteria to be a research sample. In this study, the criteria set were consumers who have made more than two purchases. The questionnaire was distributed using Google Forms and obtained 232 respondents. The questionnaire was distributed from December 2025 to January 2026. The data analysis method used was the Structure Equation Model with the help of SmartPLS software. The results of the study indicate that atmosphere and customer experience influence customer loyalty, while lifestyle does not affect customer loyalty. This finding confirms that the creation of a comfortable atmosphere and a memorable experience is more decisive in building customer commitment to revisit and recommend customers than lifestyle suitability.

Copyrights © 2026






Journal Info

Abbrev

panoramanusantara

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal ilmiah yang mempublikasikan hasil penelitiaan mahasiswa dan dosen S1 Manajemen Universitas Asa Indonesia, dan yang menjadi scope jurnal ini adalah manajemen pemasaran, manajemen keuangan, manajemen operasional bisnis, dan manajemen SDM Terbit 2 kali dalam 1 tahun, yaitu Juni dan ...