JURNAL RUMPUN MANAJEMEN DAN EKONOMI
Vol. 3 No. 4 (2026): Juli

Pengaruh store atmosphere dan kualitas layanan terhadap minat pembelian ulang melalui kepuasan konsumen sebagai variabel mediasi pada outlet beli kopi di sidoarjo

Manzilah Ar Rohmah (Universitas Nahdlatul Ulama Sidoarjo)
Afifatus Sholikhah (Universitas Nahdlatul Ulama Sidoarjo)



Article Info

Publish Date
01 Jul 2026

Abstract

This study aims to determine the effect of store atmosphere and service quality on repurchase intention through consumer satisfaction as a mediating variable at Beli Kopi outlets in Sidoarjo. This study used a quantitative approach with descriptive methods. The population in this study were all Beli Kopi consumers in Sidoarjo, while the research sample consisted of 160 respondents obtained using a non-probability sampling technique with an accidental sampling method. Data collection was conducted by distributing questionnaires using a Likert scale. Data analysis used Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) with the assistance of the SmartPLS 4.0 application. The results showed that store atmosphere has a positive and significant effect on consumer satisfaction and repurchase intention. Service quality also has a positive and significant effect on customer satisfaction and repurchase intention. Furthermore, customer satisfaction has a positive and significant effect on repurchase intention. The study also demonstrated that customer satisfaction mediates the influence of store atmosphere and service quality on repurchase intention at Beli Kopi outlets in Sidoarjo. Therefore, the better the store atmosphere and the better the service quality, the higher the level of customer satisfaction, which in turn encourages repeat purchases.

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Journal Info

Abbrev

jrme

Publisher

Subject

Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Mathematics Social Sciences

Description

JURNAL RUMPUN MANAJEMEN DAN EKONOMI (JRME) berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada ...