Indonesian Journal of Islamic Economics and Business
Vol. 11 No. 1 (2026): Indonesian Journal of Islamic Economics and Business

Pengaruh Pemanfaatan Layanan dan Strategi Promosi GoFood terhadap Kinerja Penjualan UMKM Kuliner di Surabaya: Peran Keunggulan Bersaing Digital

Wasiun Nabil (Universitas Negeri Surabaya)
Dhiyan Septa Wihara (Universitas Negeri Surabaya)



Article Info

Publish Date
22 Jun 2026

Abstract

The rapid growth of digital food delivery platforms such as GoFood has opened new opportunities for culinary micro, small, and medium enterprises (MSMEs) to expand their market reach and increase sales. However, not all business owners are able to optimize the available services and promotional strategies, resulting in varying levels of sales performance. This study aims to analyze the effect of GoFood service utilization and promotional strategies on the sales performance of culinary MSMEs in Surabaya, with digital competitive advantage as a mediating variable. A quantitative approach was employed using purposive sampling, involving 100 culinary MSME owners or managers who had been GoFood partners for at least six months. Data were collected through an online questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that service utilization and promotional strategies have a positive and significant effect on both digital competitive advantage and sales performance. However, digital competitive advantage does not significantly affect sales performance and fails to mediate the relationship between service utilization or promotional strategies and sales performance. These findings suggest that sales performance improvements are more directly driven by the optimization of GoFood services and promotional strategies rather than through the formation of digital competitive advantage. This study contributes to the digital marketing management literature by integrating platform service utilization and promotional strategy variables with the concept of digital competitive advantage as a mediator, offering practical implications for MSMEs seeking to optimize their use of digital platforms more effectively and strategically.

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Journal Info

Abbrev

ijoieb

Publisher

Subject

Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Indonesian Journal of Islamic Economics and Business E-ISSN: 2540-9506 P-ISSN: 2540-9514 is the journal that concerns to publish broader issues on Islamic Economics and Business. It based on the presupposition that Islamic economics and Business is still on going process to be established. There is ...