Nusantara Hasana Journal
Vol. 5 No. 12 (2026): Nusantara Hasana Journal, May 2026

PENGARUH E-TRUST DAN ONLINE CUSTOMER REVIEW PADA MINAT PEMAKAIAN PLATFORM PEMBAYARAN FLIP DI BANDAR LAMPUNG

Dzakiansyah Ridho Sanggeriho (Universitas Lampung)
Driya Wiryawan (Universitas Lampung)
Dwi Asri Siti A (Universitas Lampung)



Article Info

Publish Date
30 May 2026

Abstract

The development of digital technology has driven the increasing use of financial technology (fintech) services in various public financial transaction activities. One of the developing fintech platforms in Indonesia is Flip, which offers interbank transfer services without administrative fees. The problem in this study is whether E-Trust affects the interest in using the Flip payment platform in Bandar Lampung and whether Online Customer Reviews affect the interest in using the Flip payment platform in Bandar Lampung. The purpose of this study is to determine the role of E-Trust on the interest in using the Flip payment platform in Bandar Lampung and to determine the role of Online Customer Reviews on the interest in using the Flip payment platform in Bandar Lampung. This study utilized a quantitative method with a purposive sampling technique. Data were obtained through the distribution of questionnaires to 100 Flip application users in Bandar Lampung. The data analysis technique used was multiple linear regression analysis with the assistance of the SPSS program. The results showed that E-Trust had a positive and significant effect on the interest in using the Flip payment platform in Bandar Lampung. Online Customer Reviews simultaneously had a positive and significant effect on the interest in using the Flip payment platform in Bandar Lampung. This proves to be effective in increasing public interest in using the Flip payment platform.

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Journal Info

Abbrev

nhj

Publisher

Subject

Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Nursing

Description

Nusantara Hasana Journal published a scientific paper original articles of research and community engangement and review of the literature in: Biology, Tourism & Hospitality, Pharmacy, Chemistry, Physics, Mathematics, Education, Medicine , Medical and Health Science, Engineering & Technology, ...