International Journal of Management, Economic and Accounting
Vol. 4 No. 3 (2026): June 2026

The Effect of Cultural Diversity and Inclusiveness on Teamwork Effectiveness: The Mediating Role of Interpersonal Communication

Fitri Ramadhani Br Hasibuan (Universitas Malahayati)
Febrianty (Universitas Malahayati)
Reza Hardian Pratama (Universitas Malahayati)



Article Info

Publish Date
17 Jun 2026

Abstract

This study aims to analyze the effect of cultural diversity and inclusivity on team work effectiveness, with interpersonal communication acting as a mediating variable at CV. ICB Bandar Lampung. The study is motivated by the increasing complexity of team dynamics in organizations characterized by diverse cultural backgrounds, as well as the growing importance of inclusive work environments in supporting effective collaboration and team performance. A quantitative approach with a causal research design and survey method was employed. Data were collected through questionnaires distributed to employees of CV. ICB Bandar Lampung and analyzed using Partial Least Squares Structural Equation Modeling (SEM-PLS) with the assistance of SmartPLS 4.0 software to examine the relationships among variables simultaneously within a single structural model. The results indicate that cultural diversity and inclusivity have a positive and significant effect on team work effectiveness. Furthermore, interpersonal communication is proven to play a mediating role in strengthening the influence of cultural diversity and inclusivity on team work effectiveness. These findings contribute theoretically to the field of human resource management, particularly in the study of diversity and inclusion management within organizations. Practically, the results are expected to provide insights for companies in developing team management strategies by enhancing interpersonal communication and fostering inclusive workplace cultures to improve team synergy and productivity.

Copyrights © 2026






Journal Info

Abbrev

IJMEA

Publisher

Subject

Economics, Econometrics & Finance

Description

The International Journal of Management, Economic and Accounting is an academic journal published bimonthly. This journal features the latest research in the fields of management, economics, and accounting, covering topics such as strategic management, micro and macroeconomics, corporate finance, ...