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All Journal Jurnal Mirai Management Swabumi (Suara Wawasan Sukabumi) : Ilmu Komputer, Manajemen, dan Sosial JURNAL PENDIDIKAN TAMBUSAI Ihsan: Jurnal Pengabdian Masyarakat Khazanah Intelektual International Journal of Environmental, Sustainability, and Social Science Jurnal Manajemen JELAJAH: Journal of Tourism and Hospitality Salam (Islamic Economics Journal) Jurnal Teknologi dan Manajemen Industri Terapan Journal of Public Health Concerns Multidisciplinary Journal of Education, Economic and Culture Indonesian Journal of Community Empowerment Welfare: Jurnal Pengabdian Masyarakat
Pratama, Reza Hardian
Universitas Malahayati, Bandar Lampung
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences

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Effect Of Quality Of Work Life And Work Stress On Employee Performance Through Organizational Commitments As Intervening Variables At The Branch Offices Of PT. Bank West Java And Banten. Tbk In Sumatera Reza Hardian PRATAMA; Rr ERLINA; Habibullah JIMAD
International Journal of Environmental, Sustainability, and Social Science Vol. 2 No. 2 (2021): International Journal of Environmental, Sustainability, and Social Science (Jul
Publisher : Indonesia Strategic Sustainability

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v2i2.244

Abstract

The decrease in performance in this study is caused by employee work stress which is influenced directly or indirectly. In the second and fourth hypotheses, we can see the influence of quality of work-life and work stress on employee performance through organizational commitment as an intervention. This research aims to find out what causes employee performance to decrease. Variable the case study is the employees of PT. Bank West Java and Banten Tbk in Sumatra branches covering Lampung, South Sumatra, Medan and Batam. This research uses quantitative research. This study uses primary data obtained by distributing questionnaires directly via google form at Bank Jawa Barat and Banten. The data obtained were then processed using the Smart PLS analysis tool. The population in this study were Bank Jawa Barat and Banten employees totaling 189 people. The sampling technique is a saturated sample or total sampling of 119 respondents. The results of this study are that quality of life has a significant positive effect on employee performance, work stress has a significant negative impact then, the quality of work-life through organizational commitment has a significant impact on employee performance, work stress has a significant negative effect on employee performance through organizational commitment as an intervention variable.
Pengaruh Program Kualitas Pelayanan Online Terhadap Kepuasan Masyarakat Dinas Pencatatan dan Kependudukan Sipil Kota Bandar Lampung.: Keywords: Online Service Quality Program, Community Satisfaction hardianpratama, reza; manan, mohammad athian
Jurnal Khazanah Intelektual Vol. 8 No. 1 (2024): Khazanah Intelektual
Publisher : Balitbangda Provinsi Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37250/khazanah.v8i1.250

Abstract

Abstract The problem of public satisfaction with civil population registration administration agencies has the impact of inefficiency in making KTP, Family Cards, Birth Certificates and updating data on civil registration in the city of Bandar Lampung. There is an online service program to provide convenience and efficiency from the presence of a third party in civil registration administration, Researcher want to know the purpose of the program, namely the chocolate program, namely. online system without queues, and get the order of community management and candysweet programs, namely. an online management program that can be managed anywhere online via websites and applications. Population and Civil Registration Service as an administrative service agency for population registration. This research using SEM-PLS is quantitative research with a sample size of 100 people using the structural equation model method. The empirical conclusions obtained show that the chocolate program's online service quality has a positive and significant effect on community satisfaction, the Permenmanis program's online service quality has a positive and significant influence on community satisfaction. People who do not understand technology well will have an impact of dissatisfaction, while there are often problems with website maintenance and management, giving rise to public complaints demanding better system improvements, so that the efficiency of updating data in the population system is easier, and the data available to the public is up to date. .. Keywords: Online Service Quality Program, Community Satisfaction
Pengaruh Kepemimpinan Transformasional Terhadap Kesiapan untuk Berubah di Mediasi Motivasi Kerja dan Komitmen Organisasional pada Dinas Kependudukan dan Pencatatan Sipil di Indonesia Pratama, Reza Hardian; Khotimah, Ayyumi Khusnul
Multidisciplinary Journal of Education , Economic and Culture Vol. 2 No. 2 (2024): September 2024
Publisher : Yayasan Pondok Pesantren Sunan Bonang Tuban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61231/mjeec.v2i2.271

Abstract

This study aims to determine transformational leadership on work motivation, transformational leadership on organizational commitment, work motivation on readiness to change, organizational commitment on readiness to change, organizational commitment on work motivation, transformational leadership on readiness to change, transformational leadership through work motivation on readiness to change, transformational leadership through organizational commitment on readiness to change. The purposive random sampling method, this study uses the SEM-PLS analysis tool with a sample of 387. The results of this study are transformational leadership has a positive and significant effect on organizational commitment. Transformational leadership has a positive and significant effect on work motivation. Organizational commitment has a positive and significant effect on readiness to change. Work motivation has a positive and significant effect on readiness to change. Transformational leadership has a positive and significant effect on readiness to change. Work motivation has a positive and significant effect on organizational commitment. Transformational leadership through work motivation has a positive and significant effect on readiness to change
Pengaruh Pengalaman Kerja Dan Disipilin Kerja Terhadap Kinerja Pegawai Puskesmas Yosomulyo Metro Lampung Kurniawan, Harits; Pratama, Reza Hardian; Ilham Setyo Wibowo, Sastya Putri, Denny Kurniawan,
Jurnal Mirai Management Vol 9, No 1 (2024)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v9i1.7300

Abstract

ABSTRAK Kinerja pegawai merupakan tolok ukur baik atau tidaknya suatu instansi/organisasi, penelitian ini ingin mengetahui kinerja pegawai yang dipengaruhi oleh pengalaman kerja dan disiplin kerja di puskesmas yosomulyo di kabupaten metro, metode pengambilan sampel pada penelitian ini ialah dengan metode purvosive sampling, dengan jumlah sampel 100, uji yang dilakukan ialah uji validitas dan uji reliabilitas, uji yang dilakukan yakni Structural Equations Model (SEM) yaitu analisis jalur (Path Analisis) alat analisis yang digunakan yaitu Smart PLS.3, pada temuan yang didapatkan pada penelitian ini ialah, pengalaman kerja positif dan siqnifikan terhadap kinerja pegawai puskesmas Yosomulyo, secara substansial pengalaman kerja akan meningkatkan kinerja pegawai puskesmas Yosomulyo, disiplin kerja positif dan siqnifikan terhadap kinerja pegawai puskesmas Yosomulyo. Secara substansial disipilin kerja akan meningkatkan kinerja pegawai pada puskesmas Yosomulyo. Kata Kunci: Pengalaman kerja, Disiplin Kerja, Kinerja Pegawai ABSTRACT Employee performance is a benchmark for whether an organization is good or not. This research wants to know employee performance which is influenced by work experience and work discipline at the Yosomulyo Health Center in Metro District. The sampling method in this research is purposive sampling method, with a sample size of 100 , the tests carried out were validity tests and reliability tests, the tests carried out were the Structural Equations Model (SEM), namely path analysis (Path Analysis) the analysis tool used was Smart PLS.3, the findings obtained in this research were, positive work experience and significant to the performance of Yosomulyo community health center employees, work experience will substantially improve the performance of Yosomulyo community health center employees, positive work discipline and significant to the performance of Yosomulyo community health center employees. Work discipline will substantially improve employee performance at the Yosomulyo health center. Keywords: Work experience, work discipline, employee performance
Optimasi Penggunaan Whatsapp Business Sebagai Sarana Pengembangan Pemasaran Usaha Pada Masyarakat Tanggamus Sumber Mulyo Rahyono, Rahyono; Nursari, Ayu; Pratama, Reza Hardian; Khotimah, Ayyumi Khusnul
IHSAN : JURNAL PENGABDIAN MASYARAKAT Vol 6, No 2 (2024): Ihsan: Jurnal Pengabdian Masyarakat (Oktober)
Publisher : University of Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/ihsan.v6i2.21136

Abstract

To improve the local economy in Sumber Mulyo village, use WhatsApp business as a business marketing tool, to expand information and increase opinions for the Sumber Mulyo community. This community service activity aims to increase knowledge and insight regarding digital marketing, especially focusing on using WhatsApp. business to be more optimal in marketing products so that product sales increase and increase family income. This activity was attended by the Sumber Mulyo community who already have or already have a WhatsApp account, but others have not used WhatsApp which is specifically used for business, namely WhatsApp Business. Training is carried out using each member's device so that it can be directly applied to their respective businesses and products during training. The results of this training are very enthusiastic about optimizing the use of WhatsApp Business as a product marketing medium, however this training still requires advanced training in the aspect of creating WhatsApp story content to make it more attractive to potential buyers. 
THE INFLUENCE OF BRAND IMAGE, INTERNET MARKETING ON STUDENTS' DECISIONS TO CHOOSE MALAHAYATI UNIVERSITY. Pratama, Reza Hardian; Manan, Mohammad Athian; Pratama, Muhammad Irfan; Sejati, Hiro; Khotimah, Ayyumi Khusnul
Jurnal Manajemen Vol 12 No 4 (2024): Jurnal Manajemen
Publisher : Program Studi Manajemen Fakultas Ekonomi Universitas Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36546/jm.v12i4.1400

Abstract

Students' decisions in choosing a university are influenced by the brand image and internet marketing carried out by the agency/company. The use of data collection in this research is the purposive sampling method, with the Heirs formula, namely 20 indicators x 10, namely 200 sampling, the analytical tool used in the research is Smart Pls 3.0, the findings obtained in this research are positive Brand Image and are significant for student decisions Choosing Malahayati University, social media is positive and significant for the decision to choose students at Malahayati University, Website is positive and significant for the decision to choose Malahayati University, advice obtained from research results, website maintenance which is sometimes late compared to social media for the latest information in providing information on the website . The results that have been obtained by websites that do not provide the latest information for information seekers do not provide information that is comprehensive and easy to understand. This must be taken into greater consideration by information seekers in searching for information for universities. The results that have been obtained are that the latest information meets the needs they have Information seekers want via social media to not be able to provide information quickly and accurately.
THE RELATIONSHIP BETWEEN PRODUCT QUALITY AND RETURN SERVICE WITH SHOPEE CUSTOMER SATISFACTION Nurbaiti, Nurbaiti; Pratama, Reza Hardian
Jurnal Manajemen Vol 12 No 4 (2024): Jurnal Manajemen
Publisher : Program Studi Manajemen Fakultas Ekonomi Universitas Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36546/jm.v12i4.1542

Abstract

This study aims to examine the relationship between product quality, return services, and customer satisfaction on Shopee, one of the leading e-commerce platforms in Southeast Asia. The rapid growth of e-commerce has drawn greater attention to customer satisfaction, which is influenced by various factors such as product quality and the efficiency of return services. Using purposive sampling with a sample of 200 respondents, and employing Smart PLS for data analysis, this research analyzes Shopee users' perceptions regarding the quality of the products they purchase and their experience with the return process on the platform. Data were collected from a sample of Shopee customers, and statistical methods such as correlation analysis and regression were used to assess the impact of product quality and return services on customer satisfaction. The results indicate that both product quality and return services have a significant positive effect on customer satisfaction. Specifically, products that meet customer expectations and a smooth, hassle-free return process contribute to higher satisfaction levels, which in turn enhance customer loyalty and the likelihood of repeat purchases. These findings provide valuable insights for Shopee to continue improving its services and maintain a competitive edge in the e-commerce market.
PENINGKATAN KAPASITAS UMKM DESA SUMBER MULYO MELALUI STRATEGI DIGITAL MARKETING Yopita, Yopita; Pratama, Reza Hardian
MAJU : Indonesian Journal of Community Empowerment Vol. 2 No. 1 (2025): MAJU : Indonesian Journal of Community Empowerment, Januari 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/hztvvf49

Abstract

Micro, Small, and Medium Enterprises (MSMEs) play a significant role in supporting rural economic growth, including in Sumber Mulyo Village, Tanggamus Regency. However, product marketing challenges remain one of the primary obstacles faced by MSME actors. This community service program aims to enhance the capacity of MSMEs through training and mentoring on digital marketing strategies. The program includes education on utilizing social media, online marketplaces, and creating engaging content to attract consumer interest. The methods used in this program involve theoretical training, practical simulations, and direct mentoring in designing and executing digital marketing campaigns. The expected outcomes are improved understanding among MSME actors regarding digital marketing strategies, enhanced skills in creating attractive marketing content, and increased capability to leverage digital platforms for broader market reach. With this capacity enhancement, MSMEs in Sumber Mulyo Village are expected to become more competitive in marketing their products online, thereby supporting sustainable and technology-based rural economic growth.
Pengaruh Kualitas Pelayanan, Kepercayaan Pasien Terhadap Loyalitas Pasien Dengan Kepuasan Konsumen Sebagai Variabel Mediasi Pada Rumah Sakit Pertamina Bintang Amin Kota Bandar Lampung Sari, Yunita; Monalysa, Lita; Ridwansyah, Ridwansyah; Ruray, Titiek Arafiani; Pratama, Reza Hardian
SWABUMI (Suara Wawasan Sukabumi): Ilmu Komputer, Manajemen, dan Sosial Vol 13, No 1 (2025): Volume 13 Nomor 1 Tahun 2025
Publisher : Universitas Bina Sarana Informatika Kota Sukabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/swabumi.v13i1.25066

Abstract

Penelitian ini menganalisis pengaruh kualitas pelayanan dan kepercayaan pasien terhadap loyalitas pasien, dengan kepuasan konsumen sebagai variabel mediasi di RS Pertamina Bintang Amin, Bandar Lampung. Menggunakan pendekatan kuantitatif dengan metode survei, data dikumpulkan dari 100 responden rawat jalan dan rawat inap melalui purposive sampling, lalu dianalisis menggunakan Structural Equation Modeling (SEM). Hasil penelitian menunjukkan bahwa kualitas pelayanan dan kepercayaan pasien berpengaruh positif dan signifikan terhadap loyalitas pasien. Kepuasan pelanggan juga berperan sebagai mediator yang memperkuat hubungan tersebut. Implikasi penelitian ini menekankan pentingnya peningkatan kualitas layanan, strategi komunikasi yang efektif, serta perbaikan fasilitas kesehatan guna meningkatkan loyalitas pasien. Studi ini memberikan kontribusi praktis bagi rumah sakit dalam merancang strategi layanan yang berfokus pada kepuasan dan loyalitas pasien untuk meningkatkan daya saing.This study aims to analyze the influence of service quality and patient trust on patient loyalty, with customer satisfaction as a mediating variable at Pertamina Bintang Amin Hospital, Bandar Lampung. The research employs a quantitative approach using a survey method. Data were collected through questionnaires distributed to 100 outpatient and inpatient respondents selected using a purposive sampling technique. Data analysis was conducted using Structural Equation Modeling (SEM). The results indicate that service quality and patient trust have a direct positive and significant effect on patient loyalty. Moreover, customer satisfaction acts as a mediating variable that strengthens the relationship between service quality and patient trust on loyalty. The implications of this research highlight the importance of improving service quality and fostering patient trust through effective communication strategies, consistent services, and enhanced healthcare facilities to boost patient loyalty. This study provides practical contributions for hospital management in designing service strategies focused on patient satisfaction and loyalty, thereby improving competitiveness in the healthcare industry. 
The Attraction of Beach Tourism in Lampung and Its Influence on Tourist Interest Pratama, Reza Hardian; Selvina, Mia; Alfredo, Harold Kevin; Darajat, Ulfah Alfiyah; Nursari, Ayu
JELAJAH: Journal of Tourism and Hospitality Vol. 6 No. 1 (2025)
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jelajah.v6i1.11615

Abstract

Tourism plays an important role in regional economic development, and beach tourism is one of the main attractions in Lampung. This study aims to analyze the attractiveness of beach tourism in Lampung and its influence on tourists' interest. Various factors such as natural beauty, accessibility, facilities, environmental sustainability, and promotional efforts are examined to determine their impact on tourists' interest in visiting. This study uses a Likert scale by distributing questionnaires through a purposive sampling method to 200 respondents, with Smart PLS 3.0 as the analytical tool. The results indicate that natural beauty, well-maintained infrastructure, and effective marketing strategies significantly influence tourists' interest. However, several challenges such as waste management, security issues, and limited public transportation remain obstacles in the development of beach tourism in this region. Findings from this study suggest that improving beach management, strengthening promotional strategies, and implementing sustainable tourism practices can further enhance tourists' interest in Lampung's beach destinations. This research provides valuable insights for local governments, tourism stakeholders, and business operators in developing more competitive and attractive beach tourism.
Co-Authors Afredo, Harold Kevin Agus Nurofik Anita Anita Anjelika, Desti Ayu Nursari Bunga Aditi Darajat, Ulfah Alfiyah Dwi Cahyani Eka Gustinasari Elita Yuni Setiyarini Farros, M.Dzaki Febywasila, Aulia Firmansyah, Dio Dwi Gunawan, Prima Sahih Harold Kevin Alfredo Ida Ayu Debora Indriani, Ida Ayu Debora Ilham Setyo Wibowo, Sastya Putri, Denny Kurniawan, Jimad, Habibullah Julian, Aqlifa Hanif Kaloko, Dwi Endah Khotimah, Ayyumi Khusnul Koiriyah, Koiriyah Kurniawan Kurniawan Kurniawan, Harits Mia Selvina Mohammad Athian Manan Monalysa, Lita Muhammad Iqbal Muhammad Irfan Pratama Mutiasari Nur Wulan Nurbaiti Nurbaiti Nurhayati, Andini Nurul Husna Oktaviani, Dona Purwoko, Eko Raditya, Muhammad Ragil Rahmawati, Hamida Nur Rahyono Rahyono Ramadani, M Devon Mikhael Ramadhan, Raihan Ridwansyah Ridwansyah Rosdyanti, Titin Rr ERLINA Ruray, Titiek Arafiani Salsabila, Nala Sari, Andini Sifa Oktiana Sejati, Hiro Septiani Septiani Sesilia, Dita Ayunda Setiyarini, Elita Yuni Sri Asmirani Titin Rosdyanti Wati, Atika Wibowo, Rizki Agung Wuryanti, Lestari Yopita, Yopita Yunita Sari