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All Journal Journal of Social And Economics Research Al-Zayn: Jurnal Ilmu Sosial & Hukum International Journal of Business and Quality Research journal of social and economic research International Journal of Management, Economic and Accounting International Journal of Multidisciplinary Reseach
Febrianty
Universitas Malahayati
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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The Representation of Professional Attitude, Professional Integrity, and Human Resource Capability on Customer Satisfaction at BPJS Ketenagakerjaan Bandar Lampung with Interpersonal Communication as a Moderating Variable Monica Adelia; Febrianty; Ayu Nursari
International Journal of Management, Economic and Accounting Vol. 4 No. 4 (2026): August 2026
Publisher : Yayasan Multidimensi Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61306/frdgp507

Abstract

This study aims to analyze the influence of professional attitude, professional integrity, and human resource capabilities on the satisfaction of BPJS Ketenagakerjaan customers in Bandar Lampung, with interpersonal communication as a moderating variable. The background of the research is based on the increasing demands for the quality of public services, which depend not only on the competence and ethics of employes, but also on the dynamics of interaction between employes and customers. This research uses a quantitative approach with a survey method applied to BPJS Ketenagakerjaan customers in Bandar Lampung, while data analysis is performed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The research results indicate that professional attitude, professional integrity, and human resource capabilities have a positive and significant impact on customer satisfaction. However, interpersonal communication was found to act as a moderating variable, weakening the influence of professional attitude, professional integrity, and human resource capabilities on customer satisfaction. This finding indicates that less effective communication quality can reduce the positive impact of employe professionalism, integrity, and capabilities in shaping customer satisfaction. This research provides an empirical contribution to the study of human resource management in the public sector and serves as a basis for BPJS Ketenagakerjaan in formulating more adaptive human resource development policies and service communication strategies that are customer-oriented.
The Effect of Communication Media, Socialization Methods, and Community Participation on Community Resilience Mediated by Disaster Preparedness Behavior in the Empowerment Program of BPBD Bandar Lampung City Nindi Aulia; Febrianty; Ayu Nursari
International Journal of Management, Economic and Accounting Vol. 4 No. 2 (2026): April 2026
Publisher : Yayasan Multidimensi Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61306/wjxhmm72

Abstract

This study aims to analyze the influence of communication media, socialization methods, and community participation on community resilience through disaster preparedness behavior in the empowerment program of the Regional Disaster Management Agency (BPBD) of Bandar Lampung City. The phenomenon of increasing disaster intensity and community vulnerability requires an effective empowerment strategy, particularly in building community preparedness and resilience. This study uses a quantitative approach with a survey method of the community involved in the BPBD program. Path analysis is used to determine the direct and indirect relationships between variables. The results show that communication media and socialization methods have a significant effect on disaster preparedness behavior. In addition, community participation has been shown to strengthen community resilience both directly and through increased preparedness behavior. These findings confirm that optimizing communication media, implementing appropriate socialization methods, and increasing community involvement have a strategic role in building a resilient community against disasters. This study has practical implications for BPBD in designing empowerment programs that are more adaptive, participatory, and effective in increasing community resilience.
THE EFFECT OF ARTIFICIAL INTELLIGENCE (AI), LEARNING ENVIRONMENT, AND SELF EFFICACY ON THE LEARNING MOTIVATION OF PRIVATE UNIVERSITY STUDENTS IN BANDAR LAMPUNG WITH ANXIETY AS A MODERATION VARIABLE Tiara Laili Alfy Syahrin; Febrianty; Ayu Nursari
International Journal of Management, Economic and Accounting Vol. 4 No. 4 (2026): August 2026
Publisher : Yayasan Multidimensi Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61306/3hc2ym07

Abstract

Digital transformation through Artificial Intelligence (AI) has changed the learning process in universities, but students' motivation to learn has not fully increased optimally. This study aims to analyze the influence of Artificial Intelligence (AI), learning environment, and self-efficacy on the learning motivation of private university students, as well as test anxiety as a moderation variable. This study uses a quantitative descriptive approach with a survey method and is analyzed using Structural Equation Modeling Partial Least Square (SEM-PLS). The subjects of the study were students from eight private universities in Bandar Lampung. The results of the analysis show that AI, learning environment, and self efficacy have a significant effect on student learning motivation. However, anxiety has not been shown to moderate the relationship between independent variables and learning motivation. These findings indicate that strengthening the use of learning technology, a conducive academic environment, and student self-confidence are key factors in increasing learning motivation, regardless of the level of anxiety experienced.
The Effect of Liquidity, Cash Flow, and Liabilities on the Profitability of Banking Companies Listed on the Indonesia Stock Exchange for the Period 2021-2024 Mawardi; Febrianty; Rahyono
International Journal of Management, Economic and Accounting Vol. 4 No. 2 (2026): April 2026
Publisher : Yayasan Multidimensi Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61306/wtt5sc90

Abstract

This study aims to examine the partial and simultaneous effects of liquidity, cash flow, and liabilities on the profitability of banking companies listed on the Indonesia Stock Exchange (IDX). The research focuses on the post-pandemic recovery period spanning from 2021 to 2024. Utilizing a quantitative approach with regression analysis, this study relies on secondary data derived from published annual financial reports. A purposive sampling method was applied to select 45 banking companies, resulting in 180 observations over the four-year period. The data were analyzed using multiple linear regression after fulfilling classical assumption tests. The findings reveal that, partially, liquidity (measured by the Loan to Deposit Ratio) has a significant positive effect on profitability (measured by Return on Investment). Conversely, cash flow (measured by Net Cash Flow) and liabilities (measured by the Debt to Equity Ratio) do not significantly dictate a positive increase in profitability. However, the simultaneous test confirms that liquidity, cash flow, and liabilities collectively exert a significant effect on the profitability of the banking companies. These results emphasize the necessity for bank management to holistically balance asset allocation, operational cash movements, and debt structures to enhance financial performance and sustain operational stability.
Pengaruh Motivasi Kerja Dan Kompensasi Terhadap Loyalitas Karyawan Melalui Kepuasan Kerja Pada PT Mitra Muda Reksa Mandiri Di Kota Bandar Lampung Nabil Tisa Anwar; Amel Ardelia; Ajeng Leony Putri; Febrianty; Reza Hardian Pratama
Al-Zayn: Jurnal Ilmu Sosial, Hukum & Politik Vol 4 No 3 (2026): 2026
Publisher : Yayasan pendidikan dzurriyatul Quran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61104/alz.v4i3.6949

Abstract

Penelitian ini mengkaji pengaruh motivasi kerja dan kompensasi terhadap loyalitas karyawan serta kepuasan kerja pada PT Mitra Muda Reksa Mandiri di Kota Bandar Lampung. Retensi karyawan menjadi tantangan strategis bagi perusahaan penempatan tenaga kerja yang sedang berekspansi ke pasar internasional, sehingga penting untuk memahami faktor-faktor yang mendorong loyalitas dan kepuasan kerja. Penelitian ini menggunakan pendekatan kuantitatif asosiatif dengan data yang dikumpulkan dari 100 responden melalui kuesioner berskala Likert. Data dianalisis menggunakan Structural Equation Modeling berbasis Partial Least Squares (PLS-SEM) melalui software SmartPLS. Hasil penelitian menunjukkan bahwa motivasi kerja dan kompensasi masing-masing berpengaruh positif dan signifikan terhadap loyalitas karyawan. Kompensasi dan loyalitas karyawan juga terbukti berpengaruh positif dan signifikan terhadap kepuasan kerja. Namun, motivasi kerja tidak berpengaruh signifikan terhadap kepuasan kerja secara langsung. Uji mediasi menunjukkan bahwa loyalitas karyawan mampu memediasi pengaruh motivasi kerja dan kompensasi terhadap kepuasan kerja secara signifikan. Penelitian ini menyimpulkan bahwa loyalitas karyawan memiliki peran mediasi yang penting dalam meningkatkan kepuasan kerja, sehingga perusahaan disarankan untuk memperkuat motivasi kerja dan memberikan kompensasi yang adil guna mempertahankan komitmen karyawan.
The Effectiveness of Digital HR Management System on Work Efficiency through Digital Work Empowerment and Technology Acceptance at Lampung Post Diah Anggraeni; Febrianty; Reza Hardian Pratama
International Journal of Management, Economic and Accounting Vol. 4 No. 3 (2026): June 2026
Publisher : Yayasan Multidimensi Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61306/syt0dd19

Abstract

Digital transformation in human resource management (HRM) has become a strategic necessity for modern organizations, including media industries such as Lampung Post. This study aims to examine the effectiveness of digital HR management systems on work efficiency through two mediating variables: digital work empowerment and technology acceptance. A quantitative survey approach was applied, involving Lampung Post employees who actively use the digital HRM system. Data were analyzed using path analysis to test both direct and indirect effects among variables. The findings reveal that the digital HRM system has a positive and significant effect on work efficiency. Furthermore, digital work empowerment and technology acceptance act as mediating variables that enhance the system’s impact on efficiency, demonstrating that empowered and technologically receptive employees are key to maximizing digital HR effectiveness. This study contributes to the development of digital HRM theory and provides practical insights for media organizations seeking to improve efficiency through digital empowerment and enhanced technology adoption. It also recommends strengthening employees’ digital capabilities to ensure sustainable implementation of HR digitalization in the future.
The Influence of Digital Competence, Visionary Leadership, and Employee Creativity on Performance of Apparatus in the Department of Tourism and Creative Economy of Lampung Province Romi Amelia; Febrianty; Ayu Nursari
International Journal of Management, Economic and Accounting Vol. 4 No. 3 (2026): June 2026
Publisher : Yayasan Multidimensi Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61306/yahk4076

Abstract

This study aims to analyze the effect of digital competence and visionary leadership on apparatus performance with employee creativity as a mediating variable at the Department of Tourism and Creative Economy of Lampung Province. The background of this research is based on the demands of digital transformation and leadership strengthening in the public sector, which require civil servants to possess digital capabilities, visionary leadership, and creativity to enhance organizational performance. This study employs a quantitative approach using a survey method through the distribution of questionnaires to employees at the Department of Tourism and Creative Economy of Lampung Province. Data were analyzed using Structural Equation Modeling (SEM) to examine both direct and indirect relationships among the research variables. The results indicate that digital competence has a positive and significant effect on apparatus performance and employee creativity. Employee creativity also has a positive and significant effect on apparatus performance. Meanwhile, visionary leadership has a positive but insignificant effect on employee creativity. Furthermore, employee creativity is prosven to mediate the relationship between digital competence and apparatus performance, but does not significantly mediate the relationship between visionary leadership and apparatus performance. These findings confirm that strengthening digital competence and employee creativity is a key factor in improving apparatus performance at the Department of Tourism and Creative Economy of Lampung Province.
The Impact of Innovative Culture on Employee Creativity: The Mediating Role of Intrinsic Motivation and the Moderating Role of Team Support in Photo Studios in Bandar Lampung City Nirmala Tantri; Febrianty; Ayu Nursari
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): April-June, International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3299

Abstract

This study aims to examine the effect of innovative culture on employee creativity with intrinsic motivation as a mediating variable and team support as a moderating variable in photo studios in Bandar Lampung City. This research uses a quantitative approach with a survey method involving 133 employees from 11 photo studios. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that innovative culture has a positive and significant effect on employee creativity and intrinsic motivation. Intrinsic motivation also has a significant effect on employee creativity and acts as a mediating variable in the relationship between innovative culture and creativity. In addition, team support is proven to moderate the relationship between intrinsic motivation and employee creativity, where higher team support strengthens this relationship. These findings indicate that employee creativity is influenced by organizational, psychological, and social factors. Therefore, organizations need to develop an innovative culture, enhance intrinsic motivation, and build a supportive team environment to improve employee creativity
PENGARUH LINGKUNGAN KERJA DAN MOTIVASI KERJA TERHADAP PRODUKTIVITAS KERJA PEGAWAI DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI PADA BAPPERIDA KOTA BANDAR LAMPUNG M. Daffa Saputra; M. Rizky Isnanda; Muhammad Zaky Fuadi; Febrianty; Reza Hardian Pratama
Journal of Social and Economics Research Vol 8 No 1 (2026): JSER, June 2026
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jser.v8i1.1472

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh lingkungan kerja dan motivasi kerja terhadap produktivitas kerja pegawai dengan kepuasan kerja sebagai variabel mediasi pada BAPPERIDA Kota Bandar Lampung. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan teknik sampling jenuh, dimana seluruh populasi sebanyak 80 pegawai dijadikan sebagai sampel. Pengumpulan data dilakukan melalui kuesioner yang disebarkan menggunakan Google Forms. Teknik analisis data menggunakan Partial Least Square (PLS) dengan bantuan software SmartPLS. Hasil penelitian menunjukkan bahwa lingkungan kerja berpengaruh positif dan signifikan terhadap produktivitas kerja, sedangkan motivasi kerja tidak berpengaruh signifikan terhadap produktivitas kerja. Lingkungan kerja juga tidak berpengaruh signifikan terhadap kepuasan kerja, sementara motivasi kerja berpengaruh positif dan signifikan terhadap kepuasan kerja. Selanjutnya, kepuasan kerja terbukti berpengaruh positif dan signifikan terhadap produktivitas kerja. Dalam uji mediasi, kepuasan kerja tidak mampu memediasi hubungan antara lingkungan kerja terhadap produktivitas kerja. Namun, kepuasan kerja mampu memediasi secara penuh hubungan antara motivasi kerja terhadap produktivitas kerja. Dengan demikian, peningkatan produktivitas kerja pegawai lebih efektif dilakukan melalui peningkatan kepuasan kerja yang didorong oleh motivasi kerja.
The Effect of Cultural Diversity and Inclusiveness on Teamwork Effectiveness: The Mediating Role of Interpersonal Communication Fitri Ramadhani Br Hasibuan; Febrianty; Reza Hardian Pratama
International Journal of Management, Economic and Accounting Vol. 4 No. 3 (2026): June 2026
Publisher : Yayasan Multidimensi Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61306/9m2axj98

Abstract

This study aims to analyze the effect of cultural diversity and inclusivity on team work effectiveness, with interpersonal communication acting as a mediating variable at CV. ICB Bandar Lampung. The study is motivated by the increasing complexity of team dynamics in organizations characterized by diverse cultural backgrounds, as well as the growing importance of inclusive work environments in supporting effective collaboration and team performance. A quantitative approach with a causal research design and survey method was employed. Data were collected through questionnaires distributed to employees of CV. ICB Bandar Lampung and analyzed using Partial Least Squares Structural Equation Modeling (SEM-PLS) with the assistance of SmartPLS 4.0 software to examine the relationships among variables simultaneously within a single structural model. The results indicate that cultural diversity and inclusivity have a positive and significant effect on team work effectiveness. Furthermore, interpersonal communication is proven to play a mediating role in strengthening the influence of cultural diversity and inclusivity on team work effectiveness. These findings contribute theoretically to the field of human resource management, particularly in the study of diversity and inclusion management within organizations. Practically, the results are expected to provide insights for companies in developing team management strategies by enhancing interpersonal communication and fostering inclusive workplace cultures to improve team synergy and productivity.
Co-Authors Ajeng Leony Putri Amel Ardelia Andini Anita Dera Ika Sari Diah Anggraeni Dwi Wahyuningsih Fitri Ramadhani Br Hasibuan Lisa Nur'Aini M. Daffa Saputra M. Hamzah Putra M. Rizky Isnanda Mawardi Monica Adelia Muhammad Irfan Pratama Muhammad Zaky Fuadi Nabil Tisa Anwar Nindi Aulia Nirmala Tantri Nur Azizah Pratama, Reza Hardian Putri Rahmadani Rahyono Romi Amelia Selsa Regita Tiara Laili Alfy Syahrin