Journal Of World Science
Vol. 5 No. 6 (2026): Journal of World Science

Crisis Communication Strategies in Addressing Internal Conflicts Among Scout Members at State Junior High School 3 Losari Department of Communication Studies Faculty of Social and Political Sciences

Adhnen Eghy Dermawan (Universitas Swadaya Gunung Jati)
Farida Nurfalah (Universitas Swadaya Gunung Jati)
Abdul Jalil Hermawan (Universitas Swadaya Gunung Jati)



Article Info

Publish Date
12 Jun 2026

Abstract

The school setting plays a key role in shaping students' character and leadership through scouting activities; however, internal dynamics can lead to conflicts that may escalate into crises, making effective conflict management and communication essential for maintaining organizational reputation. This study examines the internal issues and communication tactics of the scouting organization at State Junior High School 3 Losari, and explores how these factors shape the organization's image. A qualitative descriptive approach was employed, with data gathered through in-depth interviews, observation, and document analysis, then analyzed using Coombs' Situational Crisis Communication Theory (SCCT). The findings reveal that unequal distribution of responsibilities, communication breakdowns, and differing perspectives are the primary sources of internal conflict, which are addressed through crisis communication mechanisms including denial, consequence mitigation, relationship building, and problem-solving collectively helping to restore trust, unity, and organizational reputation. While the study underscores the importance of clear communication in scouting organizations, its limitations in scope and potential subjectivity suggest the need for future research with broader focus and more diverse methods.

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Journal Info

Abbrev

jws

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Engineering Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Journal Of World Science is a scientific journal in the form of research and can be accessed openly. This journal is published monthly by CV Riviera Publishing. Journal of World Science provides a means for ongoing discussion of relevant issues that fall within the focus and scope of the journal ...