Jurnal Ekonomi Manajemen Sistem Informasi
Vol. 7 No. 6 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2026)

Pengaruh Brand Awareness dan Brand Image Terhadap Niat Bersalin di Klinik Utama Familia Kabupaten Sikka, Nusa Tenggara Timur dengan Persepsi Nilai sebagai Variabel Mediasi

Natalia Regina (Universitas Kristen Maranatha, Bandung, Indonesia)
Kartika Imasari Tjiptodjojo (Universitas Kristen Maranatha, Bandung, Indonesia)



Article Info

Publish Date
19 Jul 2026

Abstract

This study aims to analyze the influence of brand awareness and brand image on birth intention at the Familia Main Clinic in Maumere, with perceived value as a mediating variable. The study involved 100 respondents who were expectant mothers or women of productive age who were familiar with the Familia Clinic, analyzed using PLS-SEM. The results obtained showed that brand awareness influenced birth intention. Conversely, brand image did not show a significant direct influence on birth intention. Furthermore, perceived value was proven to have an influence on birth intention and was the most dominant variable in the research model. Perceived value partially mediates the relationship between brand awareness and birth intention and fully mediates the relationship between brand image and birth intentions. These findings indicate that expectant mothers' decisions in choosing a birth facility are more influenced by the perceived value of the service than by brand image alone. Therefore, clinic managers need to strengthen marketing strategies oriented towards increasing patient benefits through service quality, facility comfort, and positive service experiences.

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Journal Info

Abbrev

JEMSI

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi Manajemen Sistem Informasi (JEMSI), ISSN 2686-5238 (online) dan ISSN 2686-4916 (print), merupakan jurnal penelitian manajemen dan sistem informasi yang diterbitkan sejak tahun 2019 oleh Dinasti Publisher. Jurnal ini bertujuan untuk menyebarluaskan hasil penelitian kepada para ...