Journal of Innovative and Creativity
Vol. 6 No. 2 (2026)

PENGARUH CUSTOMER EXPERIENCE DAN KEPERCAYAAN KONSUMEN TERHADAP MINAT BELI PADA MARKETPLACE LOKAL DI LABUHA NBATU

Arya Syahputra (Universitas Labuhanbatu)
Muhammad Irwansyah Hasibuan (Universitas Labuhanbatu)



Article Info

Publish Date
09 Jul 2026

Abstract

This study aims to analyze the effect of customer experience and consumer trust on purchase intention in local marketplaces in Labuhanbatu. This research uses a quantitative approach with a survey method by distributing questionnaires to 150 respondents who are users of local marketplaces. The data analysis technique used is multiple linear regression analysis with the help of SPSS software. Before conducting the analysis, the data were tested using validity, reliability, and classical assumption tests, including normality, multicollinearity, and heteroscedasticity tests. The results showed that all statement items were valid and reliable. The classical assumption tests also indicated that the data were normally distributed and free from multicollinearity and heteroscedasticity problems. The results of the t-test showed that customer experience has a positive and significant effect on purchase intention with a regression coefficient of 0.498 and a significance value of 0.000. In addition, consumer trust also has a positive and significant effect on purchase intention with a regression coefficient of 0.421 and a significance value of 0.000. The F-test results indicate that customer experience and consumer trust simultaneously have a significant effect on purchase intention with an F value of 51.872 and a significance value of 0.000. The coefficient of determination (R Square) of 0.692 indicates that 69.2% of the variation in purchase intention can be explained by these independent variables, while the remaining is influenced by other variables outside this study. Thus, it can be concluded that improving customer experience and consumer trust are important factors in increasing purchase intention in local marketplaces.

Copyrights © 2026






Journal Info

Abbrev

joecy

Publisher

Subject

Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

Description

Journal of Innovative and Creatifity (JOECY) publishes research articles in the field of education which report empirical research on topics that are significant across educational contexts, in terms of design and findings. The topic could be in curriculum, teaching learning, evaluation, quality ...