Jurnal Manajemen Strategis
Vol. 4 No. 1 (2026): Agustus 2026

PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN MASYARAKAT DI DESA PASIRMAE KECAMATAN CIPEUCANG KABUPATEN PANDEGLANG

Dori Aditya (Universitas Tanri Abeng)
Yaya Sukarya (Universitas Tanri Abeng)
Temmy Setiawan (Universitas Tanri Abeng)

Article Info

Publish Date
12 Jul 2026

Abstract

The Effect of Service Quality and Facilities on Community Satisfaction in Pasirmae Village, Cipeucang District, Pandeglang Regency. This study analyses the effect of service quality and facilities on community satisfaction in Pasirmae Village. Using a quantitative census of 53 respondents and multiple linear regression, the results show that service quality and facilities have positive and significant partial and simultaneous effects. Facilities are the dominant factor, indicating that improving service infrastructure is crucial for increasing community satisfaction

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Journal Info
Jurnal Manajemen Strategis
Website

Abbrev

mantra

Publisher

Desanta Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen Strategis (MANTRA) Merupakan jurnal berkala Ilmiah yang diterbitkan oleh Desanta Publisher. Terbit 2 (dua) kali dalam setahun, setiap bulan Agustus dan Februari. Ruanglingkup Jurnal ini meliputi penelitian dan hasil kajian disiplin ilmu Manajemen Strategis, Pengambilan Keputusan, ...