Global Review of Tourism and Social Sciences
Vol. 2 No. 3 (2026): Global Review of Tourism and Social Sciences

Employee Capability and Service Quality Linking Leadership to MSME Resilience in Small Hotels

Dasmadi (Sekolah Tinggi Ilmu Ekonomi APRIN)
Sri Hartono (Universitas Muhammadiyah Ponorogo)
Muhammad Ghalih (Southern Taiwan University of Science and Technology)



Article Info

Publish Date
30 Jun 2026

Abstract

This study examines how entrepreneurial ecosystem and entrepreneurial leadership influence MSME resilience in the small hotel sector in Indonesia. Drawing on dynamic capability theory, the study proposes that resilience is achieved through the sequential mechanisms of dynamic capability and service quality. Data were collected from 262 owners and managers of small accommodation businesses and analyzed using PLS-SEM. The results indicate that both entrepreneurial ecosystem and entrepreneurial leadership significantly enhance dynamic capability, which in turn improves service quality and ultimately strengthens MSME resilience. The findings further reveal that service quality plays a critical role in translating internal capabilities into sustainable outcomes. This study contributes to the literature by offering a process-based explanation of MSME resilience and highlighting the importance of capability development and service delivery in service-oriented industries. Practical implications are provided for MSME development and tourism policy.

Copyrights © 2026






Journal Info

Abbrev

grtss

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

The Global Review of Tourism and Social Sciences (3064-1780) is a peer-reviewed, interdisciplinary journal committed to advancing research that contributes to the achievement of the United Nations Sustainable Development Goals (SDGs) and promotes inclusive development across global and local ...